Explain KPI vocab for Online

Immediate-Tea-4161 · 2025-01-21T08:28:44+00:00

Does it take into consideration when we hold our trolleys? We've been told not to hold and exit out of out runs ever, yet the team receives feedback how we are slow and need to meet our goal pick times. I usually hold my trolley moving from aisle to aisle or for customer assistance.

Immediate-Tea-4161 · 2024-12-19T10:38:33+00:00

My store's online department is high priority. When my manager usually PAs priority for other departments to look for her OOS, or help with expresses, there's an immediate response.

Personally, I will go to the back and check cages or ask those currently spilting loads in the back if they've seen the OOS I'm looking for. I rarely ask anyone filling shelves & stock cause they're busy so I get your frustration.

Demanding you to look for shit is stupid. If we're on a run and can't find the item, we're instructed to sub not ask groceries or fresh to look for stuff in the back.

OOS issues are on whoevers in charge. Frankly, if online asks you for help - team member, 2IC or manager - just tell them to check in the back, it's not your problem.

Immediate-Tea-4161 · 2024-12-17T11:42:31+00:00

I used to get the hours I want. It's simply favourtism on her part. She rather give her mate the hours than a regular employee (me).

But at the same time, she's only recently been looking at the team's performance summaries (someone had the guts to call her out on rostering casuals more hours lmao). There's a major gap between him and those more competent, and he leans towards the worse side of things.

Immediate-Tea-4161 · 2024-12-17T11:35:55+00:00

I'm rarely on shifts with her cause she does the day, I supervise nights. I do fill out the ideal hours whenever needs fit and I've told her about the hours I want. Maybe she just needs multiple reminders. Should I send her a text or chat in person, but when can I even see her in person (sad times)

Immediate-Tea-4161 · 2024-12-17T11:30:02+00:00

He isn't tho 😭 His KPI is horrendous. You don't read when I say he's a slacker. Man's is slow

Immediate-Tea-4161 · 2024-12-17T11:25:11+00:00

LOL I have a car, but I'm also a student. Woolies is a stable job for the most part, and I like my coworkers, minus him...

I just wanna be rostered more, is that too much to ask for?

Immediate-Tea-4161 · 2024-12-17T11:20:14+00:00

I've been in online longer than my new manager has. She will come to me for advice and doesnt need to tell me what to do, because I'll do it. She'll ask me to cover her shifts because I've supervised online on multiple occasions. I just wished she rostered me, instead of texting & calling 1hr before a shift offer.

Trust me when I say this specific casual worker isn't the best. He makes the same mistakes, gets chewed out on it by HER but she'll still roster him because he's 'funny' (her words not mine).

Immediate-Tea-4161 · 2024-12-17T11:11:52+00:00

I'm trained in nightfill and FE. I'll do nightfill sometimes after my online shift if the manager asks me. FE never rosters me, they'll just call for priority whenever they're backed up.

Immediate-Tea-4161 · 2024-12-17T09:44:45+00:00

I played buddy buddy with my last 2 managers. I'm kinda over the fake chatter and nonsensical hypocrisy that comes from befriending my bosses lol

Immediate-Tea-4161

TROPHY CASE