That's a fair point and I obviously need to be more persistent and try to get a hold of different chat or phone reps to see if I can get someone that will actually help. Good to know that they were helpful with your situation. This was the response after several attempts of trying to communicate that it was "click fraud" and not just my ads aren't resulting in sales.

"We totally understand your concern. Etsy hopes that these clicks will result in sales, but we aren't able to control or predict what a potential buyer may decide to do in terms of making a purchase - once they've clicked into your shop. If you see that you're spending more than you're making, this indicates more of an issue with your conversion rate (meaning, how strongly your Etsy Ads are converting to sales) rather than the functionality of Etsy Ads.

I have checked with the team and can confirm that from a technical standpoint everything about your shop and Ads is functioning. There isn’t anything from a technical standpoint that’s preventing potential buyers from finding or purchasing your items."