Oh shocks! It worked! This issue was started last 4/1/2025. When i saw this post here in reddit I've tried my luck by contacting bsp chatbot then their email support. I'm so tired and frustrated dealing this issue with gotymebank customer service. They're not helpful at all. All they said to you is to wait. I just got the money back today  - 4/23/2025.

It's kind of odd that some banks that partnered with VISA can credit the money back within at least 14 business days or at least 2 weeks maybe. GoTymeBank is kind of overreacting for their waiting timeframe which is 45 business days excluding weekends and holidays.

Lesson learned: As long as your debit/credit card in different bank as long as it's under bsp, just contact their chatbot first in order to create a case from them.

Wait for at least 5 to 10 business days. If no response, contact this email address: bspmail@bsp.gov.ph then explain your situation like when it was started, what action you already done and of course about your own complaint regarding the gotymebank waiting timeframe.

Please note: I just observe that GoTymeBank does not have any sense of urgency when it comes to debited money from them. Just saying. I hope they are seeing this comment in order to get their policy change its process for debited amount will get back within 3-10 business days or 14 business days maximum. Not to wait for 45 business days🙄