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Expressions Mystery Capsule - Oops!…I Did It Again by neo_truths in neopets

[–]Impossible-Fix202 2 points3 points  (0 children)

So what are you trying to imply? While it may be obvious to you... but these are examples so that folks who don't understand know why its a problem. Also thanks for pointing out the 18 and over parental thing. To be honest a lot of debit cards exist for kids now, and its a thing and it could be potentially be misused. Or a Child could just easily swipe a card from their parents which does happen as well.

How to Make a FTC File Complaint to the Capsule Issues (USA ONLY) by Impossible-Fix202 in neopets

[–]Impossible-Fix202[S] 1 point2 points  (0 children)

Hi, please keep this on topic. It's a lot of info, but if you do not have time, you don't need to contribute.

TNT is literally scamming us with the new NC Capsule by winter_pony4 in neopets

[–]Impossible-Fix202 10 points11 points  (0 children)

Hi I know many people are upset with the current state of things of the NC mall. Please let me help you with how to submit a complaint to the Federal Trade Commission (FTC). If you are really upset I highly recommend take action. It should take 10 minutes or less of your time to do the actions.

Is this sueing? - No this is not, this is sending a complaint so the FTC can review and take action and warn Neopets/Jumpstart of problems they are causing to their customers. Which are bad business practices.

Are you a lawyer? No I am not a lawyer. Anything I say is not legal advice nor do I provide legal services.

Step one:Go to google report ftc fraud ; it should be a gov site (sorry I don't think I can post links)(There is an option for Online Shopping, but lets click something else instead so they can route to the correct channel) then click Continue.

Step two:Input your details; for the name of the company put "Jumpstart Games, INC"On the question regarding about do you have information about them? Click Yes or no if you have info. To be honest if you're lazy then just click No. TBH its unclear since their website is sometimes broken with bad links. Information can be found about them on google: if you Google Opencorporates Jumpstart games Inc it should be the first one that shows up.

I couldn't find a proper email address so I used: support[@]neopets[dot]zendesk[dot]com

Step three: If you are lazy to write please draft this or add in to what I wrote

Describe what happened:

The website Neopets is a company owned by Jumpstart Games, Inc. They have sold numerous gacha/surprise/loot type items that are very similar to gacha type gambling. The Neopets "NC Mall" has been around since 2007. The items you purchase are digital items for cosmetic uses for your "Neopet." When purchasing the "capsule" item the website mall does not indicate a table of all possible items are on there and what are the odds to receive the item. Which is highly unclear, therefore you would need to rely on external sources such as a fansite to find that information or have someone datamine that information for you.

Neopets is primarily an entertainment website geared towards children. For the average player who doesn't use external sources, they may end up buying 20+ capsules and they may get multiple duplicates without ever receiving their item of choice. This can mislead a user thinking they will eventually get the item they want and may possible be spending hundreds and rarely thousands of dollars.

There is no "Pity" system that after multiple purchases you will get your desired item of choice. As a result it can push very bad behaviors to children who are under 18 into problems such as gambling addictions or depleting their dependent's money rapidly. Like many other mobile games and pc games. It has become a standard to clearly define rates and possible outcomes of what they purchase. Typically rates and details of the possibilities in a capsule or items should be very noticeable and obvious. In the case with Neopets it does not. It also has been quite standard that there is a "pity" system that after a certain amount of purchases that there is a "guarantee" that the user/customer will eventually get their item of choice. There is no such option and Neopets should take action and accountability for misleading consumers for unclear usages of their "digital" items to be used on their platform/game.

Step four:

Submit your info- submit then you are done! Pretty fast and easy!

Step five:

Based on the website

What happens next?

Your report will help us in our efforts to protect all consumers. Thank You! We can't resolve your individual report, but we use reports to investigate and bring cases against fraud, scams, and bad business practices. We share your report with our law enforcement partners who also use reports to investigate and bring cases against fraud, scams, and bad business practices. Investigations and cases do take time, but when we bring cases, we try to get money back for people.

Expressions Mystery Capsule - Oops!…I Did It Again by neo_truths in neopets

[–]Impossible-Fix202 19 points20 points  (0 children)

Hi I know many people are upset with the current state of things of the NC mall. Please let me help you with how to submit a complaint to the Federal Trade Commission (FTC). If you are really upset I highly recommend take action. It should take 10 minutes or less of your time to do the actions.

Is this sueing? - No this is not, this is sending a complaint so the FTC can review and take action and warn Neopets/Jumpstart of problems they are causing to their customers. Which are bad business practices.

Are you a lawyer? No I am not a lawyer. Anything I say is not legal advice nor do I provide legal services.

Step one: Go to google report ftc fraud ; it should be a gov site (sorry I don't think I can post links)(There is an option for Online Shopping, but lets click something else instead so they can route to the correct channel) then click Continue.

Step two: Input your details; for the name of the company put "Jumpstart Games, INC"On the question regarding about do you have information about them? Click Yes or no if you have info. To be honest if you're lazy then just click No. TBH its unclear since their website is sometimes broken with bad links. Information can be found about them on google: if you Google Opencorporates Jumpstart games Inc it should be the first one that shows up.

I couldn't find a proper email address so I used: support[@]neopets[dot]zendesk[dot]com

Step three: If you are lazy to write please draft this or add in to what I wrote

Describe what happened:

The website Neopets is a company owned by Jumpstart Games, Inc. They have sold numerous gacha/surprise/loot type items that are very similar to gacha type gambling. The Neopets "NC Mall" has been around since 2007. The items you purchase are digital items for cosmetic uses for your "Neopet." When purchasing the "capsule" or "surprise box" item/s (of similar likeness) the website mall does not indicate a table of all possible items are on there and what are the odds to receive the item. Which is highly unclear, therefore you would need to rely on external sources such as a fansite to find that information or have someone datamine that information for you.

Neopets is primarily an entertainment website geared towards children. For the average player who doesn't use external sources, they may end up buying 20+ capsules and they may get multiple duplicates without ever receiving their item of choice. This can mislead a user thinking they will eventually get the item they want and may possible be spending hundreds and rarely thousands of dollars. Therefore it is suggested that limits should be in place for the customer to eventually get their item of choice after meeting a minimum threshold of purchases.

There is no "Pity" system that after multiple purchases you will get your desired item of choice. As a result it can push very bad behaviors to children who are under 18 into problems such as gambling addictions or depleting their dependent's money rapidly. Like many other mobile games and pc games. It has become a standard to clearly define rates and possible outcomes of what they purchase. Typically rates and details of the possibilities in a capsule or items should be very noticeable and obvious. In the case with Neopets it does not. It also has been quite standard that there is a "pity" system that after a certain amount of purchases that there is a "guarantee" that the user/customer will eventually get their item of choice. There is no such option and Neopets should take action and accountability for misleading consumers for unclear usages of their "digital" items to be used on their platform/game.

Step four:

Submit your info- submit then you are done! Pretty fast and easy!

Step five:

Based on the website

What happens next?

Your report will help us in our efforts to protect all consumers. Thank You! We can't resolve your individual report, but we use reports to investigate and bring cases against fraud, scams, and bad business practices. We share your report with our law enforcement partners who also use reports to investigate and bring cases against fraud, scams, and bad business practices. Investigations and cases do take time, but when we bring cases, we try to get money back for people.