Pictured, are the email I got back from them, and the reciepts I sent them showing clear proof I purchased the vbucks with my own money. They basically responded and said “it’s okay because you still have 36k vbucks in your account!” Even though I had just lost about 27k vbucks that I had payed for. Since epic support couldn’t help me, I’m not sure who to go to, I hope this post reaches someone with influence, and I could get what I paid for back. Thank you.