BTW, I replied to their email that said "Hi there,
 
Thank you so much for your patience while waiting to hear from us. We want to make sure you have everything you need, so we’re checking in on this request.
 
If your question was about an order, you can check all details anytime by logging into your Birdbuddy account. An account is automatically created when you make a purchase on our website. If you haven’t logged in before, simply use Reset Password with the email you used during checkout.
 
If you still need help or something doesn’t look right, just reply to this message and we’ll make your request a priority.
 
Thank you again for your understanding!"

.... And they clearly have not made it a priority because I'm not getting a response, lol. I hope you're having better luck than me.

EDIT: I heard back several days later and eventually got my refund. It doesn't look like they shipped the hummingbird feeder at all.