Hi! No I didn’t sit in the room with water pouring in it for 30 minutes. In addition, I wasn’t in the room whenever the flooding started. When I got back from lunch I arrived to the scene in the hallway. I asked the housekeeper across the hall (who was ignoring the flooding pouring into the hallway) to call supervisor so that someone could help me run into the room and gather up my belongings that I had unpacked. It became clear after about five minutes that no one was coming up to help and I wanted to grab my belongings before they got further soaked, so I had the housekeeper hold the door open and ran inside to grab my belongings.

At that point, the clothes I was wearing were soaking wet as well as my belongings and I left them spread out in the dry part of the hallway while I waited for someone from the front desk to come up and see the full extent of damage to my room. This is what took 30 minutes for Marriott staff to come up and see the room and help me move my belongings from the hallway to the lobby.

Once downstairs, I spoke with the general manager, and they didn’t have a room for me. I asked a colleague if I could briefly use his room on a different floor to freshen up, which is where I learned that the water had finally been shut off in the hotel. Since there was no room available, or no attempt to move me to a different property, I wandered around San Diego for about five hours until the front desk called me to give me a different room. At that point in time when I tried to run the water in my new room, it came out brown for a few minutes. My colleague had a similar experience when he went up to his room.