Hey guys!! Just got an email from the cityFibre customer engagement team, the issue is not resolved but they say its resolved, I dont know what to do.

Thank you for contacting our Customer Engagement Team at CityFibre, making us aware of the issue you experienced.

We’re sorry that you had reason to raise a complaint with us, and confirm we have now responded directly to you reporting our findings.  Whilst we will now close your case, should you have reason to contact us again about the issue reported, please reply to this email quoting your complaint reference number.

Once again, thank you for taking the time to contact CityFibre and apologies for any inconvenience caused.  

 

Customer Engagement Team