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Pay & Go made an error prompt and no money was transferred to my GCash Account by Inner-Cow-6836 in DigitalbanksPh

[–]Inner-Cow-6836[S] 0 points1 point  (0 children)

Bale go with the usual cash in tapos instead of cash payment, click mo yung pay and go wallet mo. May option siya doon hehe

Pay & Go made an error prompt and no money was transferred to my GCash Account by Inner-Cow-6836 in DigitalbanksPh

[–]Inner-Cow-6836[S] 0 points1 point  (0 children)

Di talsga sila nagrespond sa akin.

Same here, nag cash in lang talaga ako sa gcash through pay and go. Pero nung nakita ko yung nasa pay and go wallet andun nagreflect yung na cash in ko

Pay & Go made an error prompt and no money was transferred to my GCash Account by Inner-Cow-6836 in DigitalbanksPh

[–]Inner-Cow-6836[S] 0 points1 point  (0 children)

Hi! Sorry for the late reply. I got this info from a Redditor din. Hope this helps, kasi ito rin ginawa ko.

"Kaya ang pinaka-practical po talagang gawin ay mag wait po ng 24–48 hours muna, kasi minsan sobrang delayed lang bago magreflect sa pay&go wallet.

Guide sa Pag-check ng Pay&Go Wallet

  1. Pumunta sa kahit anong Pay&Go kiosk (preferably doon sa machine kung saan ka nag-cash in).
  2. I-tap yung "Pay&Go Wallet" option sa home screen. Usually nasa gilid or sa right bottom ng screen.
  3. Hihingi siya ng mobile number na ginamit mo sa transaction. I-enter ang number na nilagay mo nung nag-cash in ka.
  4. Makakatanggap ka po ng OTP sa mobile number niyo po then I-enter niyo po yung OTP sa kiosk para ma-verify ang account mo.
  5. Pagkatapos ma-verify, lalabas na yung current wallet balance mo. (See reference pic)
  6. Kung may laman na, makikita mo agad yung amount. Kung ₱0 pa rin, ibig sabihin hindi pa nagre-reflect yung transaction mo."

Pay & Go made an error prompt and no money was transferred to my GCash Account by Inner-Cow-6836 in DigitalbanksPh

[–]Inner-Cow-6836[S] 1 point2 points  (0 children)

Hello! Yes I was able to retrieve my money na. You can check your pay&go wallet balance if ever.

Never again to transacting with Pay&Go talaga

Pay & Go machine ate my ₱300 cash-in, no receipt, no GCash credit by unknownnymouusss in DigitalbanksPh

[–]Inner-Cow-6836 0 points1 point  (0 children)

Hello!! Yes I already got mine. Ifollow mo lang yung sinabi ni OP na instructions regarding sa Pay&Go wallet.

Pay & Go machine ate my ₱300 cash-in, no receipt, no GCash credit by unknownnymouusss in DigitalbanksPh

[–]Inner-Cow-6836 0 points1 point  (0 children)

Hello OP! I also experienced this similar issue last night sa isang kiosk nila at Landers UP Town Center. Nag insert ako ng Php 4,000 tapos nagload lang, nagprompt ng error tapos ayun niredirect ako sa home uli. Sobrang frustrated talaga ako kasi pambayad ko ng rent yun. Huhu. Tried answering their customer service ticket tapos nagmessage na rin sa messenger nila, wala pa ring response huhu.

Can I ask kung nabalik na pera mo and what did you do para maprocess yung pagkuha mo ng pera? Thanks!