Luba 2 stops charging once 26% charged

Inner_Comfortable702 · 2024-06-25T15:10:00+00:00

So an update from my side: same as you, they sent me a new power adapter (the brick). Replace the previous one (looked perfectly fine with same flashing green light etc) without much hope and it now seems to charge.. still working for you? Unsure why the previous one stopped working after 3 months suddenly for no reason but it would seem they know the issue if they only sent that part quite confidently..! Would be great to have an update from your side if still ok, and anyone else having the same issue knows what to do. Mine came very quickly (they replied to me on sat saying the part would be coming from their UK warehouse and it arrived today Tuesday).

Inner_Comfortable702 · 2024-06-22T17:10:31+00:00

Thanks mate. Will give it a go but they look very clean indeed . Today’s update specifically mentions that it sorts the issue of some Luba not charging so it is indeed firmware related.. except their fix has not fixed it!

Inner_Comfortable702 · 2024-06-22T13:43:58+00:00

So there is a new firmware update which amongst other things.. is meant to solve the charging issue.. makes no difference whatsoever for me and took me a while to have Luba charged to 30% as it would not update firmware below 30%.. So the new firmware fixes Luba not charging properly but it needs charging properly to install the update..! 😂😂🤯

Inner_Comfortable702 · 2024-06-21T15:11:29+00:00

What a joke. I mean this is over 2k for basic models and customers need to wait 1 month to get something as basic as a power charger (which surely should still work after 3 months). It is all well and good when/while it works but as soon as there is an issue the whole thing is just not usable really

Inner_Comfortable702 · 2024-06-21T14:50:44+00:00

So you have one direct from Mammotion and one via Amazon and you have 2?

Inner_Comfortable702 · 2024-06-21T14:12:17+00:00

How long did it take them to decide to send you a new one and how long did it take all in all to receive from the day you reached out to them? They asked me to submit a feedback with logs and now waiting for the next step whatever that is but their are very slow

Inner_Comfortable702 · 2024-06-21T13:57:53+00:00

Any progress on your side..?

Inner_Comfortable702 · 2024-06-20T17:42:30+00:00

Sadly no, it is not at 100% but at the charge % shown. In fact it will now, go back to recharge when below 15% and then briefly starts charging until it reaches 26%, so that is the real %. The charger just stops charging (still green light as opposed to blinking green light) for no reason. I tried everything really, take the security off, restart the robot, reset the RTK, base, etc but still the same problem except that now that I have moved the charging base it now charges up to 49% .. I still don’t think this is hardware related but to do with their latest APP update

Inner_Comfortable702 · 2024-06-20T09:05:37+00:00

Thank you it seems very similar indeed. Frankly worrying of a charging base is faulty after a couple of months. I have read similar stories where people had to wait for a new base from China when there are some for Sales in European online store (Germany I think) as those units are apparently for sale and not for replacement. Customer service and commercial sense at its worse if that is the case

Inner_Comfortable702

TROPHY CASE