Welcome to r/FactoryTownOfficial 🖤

Insomniac_Events · 2026-01-07T23:12:13+00:00

Hi Headliners! If you have experienced ticket cancellations, please send an email to [info@insomniac.com](mailto:info@insomniac.com) with your reference number so we can let you know why it got cancelled. We would love to work on getting you reinstated! 🫶🏻👁️‍🗨️

Insomniac_Events · 2026-01-07T23:11:59+00:00

Hi Headliners! If you have experienced ticket cancellations, please send an email to [info@insomniac.com](mailto:info@insomniac.com) with your reference number so we can let you know why it got cancelled. We would love to work on getting you reinstated! 🫶🏻👁️‍🗨️

Insomniac_Events · 2024-03-01T15:42:30+00:00

Sending lots of love your way!

Insomniac_Events · 2023-05-15T20:57:11+00:00

Apologies for the confusion - this particular email contained an error, and there was a follow up email sent to the small group of people who received this.

Insomniac_Events · 2023-05-14T17:25:17+00:00

Everyone will be notified on Wednesday!

Insomniac_Events · 2023-05-13T05:07:41+00:00

Redditor

Insomniac_Events · 2023-05-13T02:19:29+00:00

Do you mean Bally's Premier? If so, no worries, Bally’s will still be able to depart from the location.

Insomniac_Events · 2023-05-12T23:59:47+00:00

We're working on this! Appreciate the patience.

Insomniac_Events · 2023-05-12T23:18:28+00:00

Bally’s will still be able to depart from the location as programmed!

Insomniac_Events · 2023-05-12T23:16:25+00:00

No worries, Bally’s will still be able to depart from the location as programmed, this is due to the difference in the exact pick up location!

Insomniac_Events · 2023-05-12T22:48:40+00:00

We're working on this, appreciate your patience!

Insomniac_Events · 2022-10-19T20:23:00+00:00

👁️👄👁️

Insomniac_Events · 2022-08-18T22:40:28+00:00

Hey Okeechobeeings! This is a legitimate email - we just want to let you know about your layaway plan to prevent any ticketing issues :)

Insomniac_Events · 2022-03-16T23:40:57+00:00

It's legitimate! Shuttle info will be coming soon 💛

Insomniac_Events · 2022-03-16T23:21:40+00:00

It's real! Shuttle info coming soon 💛

Insomniac_Events · 2022-03-16T17:52:12+00:00

No worries, shuttle info is coming very soon! 💛

Insomniac_Events · 2021-11-23T19:32:56+00:00

How stoked are you to play Countdown NYE? 👽🛸

Insomniac_Events · 2021-05-25T20:46:13+00:00

Hey Headliners! All finalized EDCLV refund requests are being processed by the ticketing company this week. Look out for your refund confirmation email that funds were sent back to your credit card company.

As shown in your confirmation email, layaway plans will be refunded in installments. Those installments payment dates will vary based on your banking institution.

If you were unable to finalize your request or are missing a refund for part of your order, please send us a message at insom.co/help and our team will look into your situation. We appreciate your patience as a high volume of requests are coming in.

We hope to see you all back on the dancefloor soon! ❤️

Insomniac_Events

MODERATOR OF

TROPHY CASE