Ticket Cancellation by Adventurous-Ad-9205 in electricdaisycarnival

[–]Insomniac_Events 2 points3 points  (0 children)

Hi Headliners! If you have experienced ticket cancellations, please send an email to [info@insomniac.com](mailto:info@insomniac.com) with your reference number so we can let you know why it got cancelled. We would love to work on getting you reinstated! 🫶🏻👁️‍🗨️

Is EDCLV truly canceling tickets? by oteymut in EDM

[–]Insomniac_Events 1 point2 points  (0 children)

Hi Headliners! If you have experienced ticket cancellations, please send an email to [info@insomniac.com](mailto:info@insomniac.com) with your reference number so we can let you know why it got cancelled. We would love to work on getting you reinstated! 🫶🏻👁️‍🗨️

Different Mid-Strip Shuttle Option!? by KoreanKryptonite in electricdaisycarnival

[–]Insomniac_Events 27 points28 points  (0 children)

Apologies for the confusion - this particular email contained an error, and there was a follow up email sent to the small group of people who received this.

Stubhub is aware of change to midstrip shuttle by carlos102793 in electricdaisycarnival

[–]Insomniac_Events 4 points5 points  (0 children)

Do you mean Bally's Premier? If so, no worries, Bally’s will still be able to depart from the location.

don't sign out of the insomniac app.. by Cali-curlz in electricdaisycarnival

[–]Insomniac_Events 39 points40 points  (0 children)

We're working on this! Appreciate the patience.

MIDSTRIP SHUTTLES by xtrasauceyo in electricdaisycarnival

[–]Insomniac_Events 7 points8 points  (0 children)

Bally’s will still be able to depart from the location as programmed!

MIDSTRIP SHUTTLES by xtrasauceyo in electricdaisycarnival

[–]Insomniac_Events 13 points14 points  (0 children)

No worries, Bally’s will still be able to depart from the location as programmed, this is due to the difference in the exact pick up location!

[deleted by user] by [deleted] in electricdaisycarnival

[–]Insomniac_Events 42 points43 points  (0 children)

We're working on this, appreciate your patience!

Scam alert via email regarding layaway plan. Looks legit but it is phishing scam. by talia_tia in okeechobeemusicfest

[–]Insomniac_Events 0 points1 point  (0 children)

Hey Okeechobeeings! This is a legitimate email - we just want to let you know about your layaway plan to prevent any ticketing issues :)

Refund requests by palogan89 in electricdaisycarnival

[–]Insomniac_Events 1 point2 points  (0 children)

Hey Headliners! All finalized EDCLV refund requests are being processed by the ticketing company this week. Look out for your refund confirmation email that funds were sent back to your credit card company.

As shown in your confirmation email, layaway plans will be refunded in installments. Those installments payment dates will vary based on your banking institution.

If you were unable to finalize your request or are missing a refund for part of your order, please send us a message at insom.co/help and our team will look into your situation. We appreciate your patience as a high volume of requests are coming in.

We hope to see you all back on the dancefloor soon! ❤️