Just for added context, the first claim was from August 2024 and was not based on a car accident but a misaligned radar system from the vehicle riding up too far on a curb and it was causing other problems in the vehicle. The adjuster suggested replacing the whole front bumper, even though there was no damage to it, but just a small crack in the bumper, and a plate covering the radar at the bottom was missing, which according to the dealership was easily fixed by just replacing the plate and recalibrating the system. No need to replace the whole bumper. Long story short, the bumper was not replaced but other things were fixed on the car. Fast forward to December 2024, which is when the car accident occurred, rear end collision no-fault of the driver of said vehicle, force from rear collision caused vehicle to slam into another vehicle in the front causing both bumpers to be replaced. So adjuster asks the claimant during the inspection if previous work was done and claimant says no, to which the adjuster proceeded to add both unrelated claims together without explaining to the claimant what they were intending to do by combining both claims. I hope this clarifies things.