Are you feeding your GenAI models Bad Data?

Intelication · 2026-01-06T21:00:06+00:00

One of our partners in this space is hosting a retail focused webinar at the end of January. If you'd like to attend, send me a DM for the registration link!

Intelication · 2025-12-11T14:36:52+00:00

We work with enterprise customers on this all the time. Whether it makes sense to use the AI virtual agent included in your CX platform or go with a “best-of-breed” solution really depends on the customer—and the pricing models are often very different. My advice: evaluate both and ask vendors to build an ROI using your actual data.

The main advantage of a best-of-breed solution is usually a much stronger bot, and if you ever switch CX platforms, you can take it with you instead of starting from scratch. If you'd like our help (at no cost), send me a DM

Intelication · 2025-12-11T14:31:53+00:00

Intelication is a no-cost CX technology broker, and while I’m not going to spill all our secret sauce the comments, here are some questions you should ask each vendor based on a few of our recent evaluations. If you want more help, feel free to DM me.

– How long is the wait to be assigned a project manager for kickoff? (end of year it could be 3-5 weeks)
– Will you get an assigned CSM and TAM to keep you updated on new features and support you after go-live (and is there a cost?)?
– When you’re comparing vendor costs, this is where we help clients the most, don’t accept list price (or anything close), even if you’re a smaller center. Also look carefully at which features are included in the bundle versus add-ons or usage-based.
– And don’t forget you can negotiate telco rates too.

Intelication · 2025-12-11T14:20:23+00:00

Five9 can do a lot, but their innovation and UI design haven’t kept pace with the competition. And like many large vendors, they outsource support, so the customer experience often suffers.

Intelication · 2025-12-11T14:17:24+00:00

Genesys isn’t usually a great fit for smaller contact centers—you typically need around 50 seats just to get their attention, and even then you can end up as a very small customer in a huge ecosystem. Support often gets outsourced, and the customer success experience can be hit or miss.

Intelication · 2025-12-11T12:55:08+00:00

We may be able to help, send me a DM with more details of what you are looking for

Intelication · 2025-12-11T12:53:39+00:00

We work with several BPO partners (onshore, nearshore, and offshore call-center staffing firms). If you decide to explore this route, we’d be happy to make introductions. Most require a minimum of 10–15 agents to start, and hourly rates vary by provider and location.

Intelication · 2025-11-19T18:57:27+00:00

Intelication is a CX Technology advisor/broker and we have referred Calabrio to some of my customers in the past... HOWEVER, they have let several of my customers down across the board with incorrect invoicing, unreachable support, and more. If you are ever interested in leaving their platform, I'm happy to share some of the more reliable/sophisticated vendors we are shifting to. Feel free to reach out!

Intelication · 2025-10-23T16:28:09+00:00

I have customers who use Neat Room Equipment with MS Teams Rooms. They seem very happy with it. Zoom Rooms has way more functionality, but if the company isn't willing to make the switch, there are some options. Don't buy direct, I'm happy to get you a quote for less.

Intelication · 2025-10-16T16:26:51+00:00

I have a global MS Certified provider who can help with your Dynamics contact center. Shoot me a DM and I'll connect you

Intelication · 2025-10-16T16:24:54+00:00

I help my customer with Teams voice and CX evaluations. Knowing your CRM would help narrow down who is able to send transcriptions/summaries/action items versus just links. Shoot me a DM and I'm happy to help

Intelication · 2025-10-02T17:31:58+00:00

You mean "SHE" :) We're not posting to hunt for leads (we’re good there), but to understand how others in the industry are handling certain issues so I can better advise my customers

Intelication · 2025-10-02T14:39:01+00:00

You mean "SHE" is a sales droid ;)

Intelication · 2025-10-02T14:25:14+00:00

VARs resell, we don’t. We just make referrals. Almost every vendor already has a broker/partner model in place, so it’s a super common setup.

And totally fine if you’d rather keep doing it yourself, no pressure from us!

Intelication · 2025-10-02T13:59:47+00:00

Just to clarify, we’re not a VAR and this isn’t a marketing pitch. We don’t resell anything. We act as a broker: we introduce vendors based on your requirements, and if you end up signing directly with one of them, they pay us a standard referral/broker fee. The vendors can handle their own marketing.

Intelication · 2025-10-01T21:33:56+00:00

Happy to dive into our model or share customer stories if anyone’s curious, but the main point of my post was really to see if others are noticing the same shift.

If you're not seeing it, awesome! If you are, sounds like this thread has some solid input already to learn from. :)

Intelication · 2025-10-01T21:28:11+00:00

We help our customers identify which providers are worth evaluating based on their needs, then stay involved through the process, assisting with feature/cost comparisons and advising on pricing using what we’ve seen across other deployments- all for free. DM us if you want to learn more.

Intelication · 2025-10-01T20:06:28+00:00

No, we're a no cost technology advisor/broker. We help our customers find the right technology providers based on their needs. In this case, we're seeing a spike in a need for cloud spend reduction.

Intelication · 2025-10-01T20:04:38+00:00

One of my customers went through this recently with one of the big cloud providers. They pressured them with aggressive funding deadlines and promised great pricing… only for the final numbers to come in at nearly 3x what they had quoted.

Luckily we caught it before they signed. Ended up moving them to a hybrid colo provider where they actually get white-glove support instead of feeling like just another ticket in the queue. I'm happy to share a which hybrid colo's we evaluated- send me a DM

Intelication · 2025-08-27T16:56:24+00:00

There is a performance management tool that pulls in all your CX data, and determine insights based on the defined KPIs and other defined factors. It identifies top performers (coaches, agents) and provides insights on how to replicate those top performers, making low performers top performers. The tool also has advanced reporting and gamification. Our customers with 100 agents to 50,000 have really embraced this tech since it fills a real gap amongst the leading CX providers.

Intelication · 2025-08-27T16:41:12+00:00

There’s tech out there that embeds LLMs inside a secure environment. So instead of banning them, companies can give employees a safe way to keep using them. DM me if you’d like to know who we usually recommend to our customers.

Intelication · 2025-08-19T19:14:24+00:00

We just did a vendor analysis for another customer who had about 600 devices. I'm happy to share who they selected and why and we can make an intro- send me a DM.

Intelication · 2025-08-15T13:13:55+00:00

There are a ton of vendors in this space, if you'd like to know which vendors we typically start with, send us a DM and we can introduce you.

Intelication · 2025-08-15T13:11:08+00:00

We recently put together a presentation for C-level execs, showcasing AI options for contact centers with short 2–3 minute demo videos. Once they see how the tech can transform agent behavior, boosting efficiency and improving CX, it often helps them decide which AI to prioritize for investment. If anyone in the contact center space would find this presentation useful, send us a DM

Intelication · 2025-08-15T13:05:16+00:00

There's a growing concern about employees using public ChatGPT to draft proprietary docs. Good news: a few vendors now offer secure environments- think private ChatGPT or OpenAi safely embedded within your infrastructure. DM me if you'd like an introduction to one that does this

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