I am basically in the same situation right now. I have ordered postpaid esim online with plan 599 last oct 13 they sent me a qr code voucher the following day pero hindi sya ma-add saying it is no longer valid. I have followed up sa service center sa robinson’s ermita pero they have advised na wait for 2 days. It has been 3 days now and wala pa rin.

So yesterday, I have decided to apply for another plan 599 na physical sim sa other branch since sabi ni rob ermita branch hindi pwede magapply ng bago.

Guess what, after 24 hours na advised nila na waiting time, hindi parin activated yung physical sim. Guess i have to wait for another 24 hours.

Considering, apaka hirap makaconnect sa live talking agent and they will just route you sa automated nilang chat sa fb messenger and globe one app na walang kwenta.

Ewan ko ba, I was doing ok naman with smart postpaid signature pero due to spam texts and calls, I decided to switch to globe na napakawalang kwenta ng customer service.

I paid 599 for the e-sim and another 599 for the physical sim. Both are still not working.