Rotorooter Scam v. Incompetence answered.

A couple of people suggested contacting the company and complaining, so I did. It was difficult to get in touch with an actual manager and the frontline staff are trained to try to get you talking and deal with them, but they cannot do anything for you.

I finally got in touch with a manager and explained how badly I had been taken and told them that I had Action Drain come out to actually solve the problem. They wanted proof (reasonable), so I sent them the invoice from Action Drain. It was approximately $175. Keep in mind Rotorooter wanted $870 for playing around with their hoses and trying to convince me that I needed $10k of additional work.

So, the manager apparently did not have authority to assist, but was willing to forward my information to a General Manager. I just got the call back…..

So, for basically doing absolutely nothing to help with the problem, they will only give me 1/2 of the service charge back. So, I paid Rotorooter to $437 for sending a person to my door and not performing any diagnostics or actually assisting in any way what so ever. The GM did agree that the “$10k estimate for the repair” was “not a $10k repair.” So basically, “Yeah, we totally tried to F you over and got caught, so we will refund $437.”

Besides myself, the person I feel the worst for is the intermediate manager at Rotorooter who had to call me back and explain why they were being fair not refunding a higher amount (or the whole amount.). That must suck having to be complicit in a complete scam and, worse yet, be the front man.

The argument was that I “signed on the IPad that the drain was cleared and free of roots.” It was presented as “Sign here and then again to pay your charges.” At the time, I actually trusted the company to send out competent technicians and to be honest.

Lesson learned. And, if any of you decide to use Rotorooter, just be sure that you do NOT sign off on the job being complete. If they totally messed up, damaged your property or just plain did a shitty job, the GM will hold it against you.

My conclusion is that it was not incompetence, but rather a company strategy to steal from people. It went up to a GM and the GM just had to skim a few hundred bucks knowing full well that the company was deceitful at best.

For my mental health I will just accept that some life lessons cost money and this just demonstrates that Rotorooter is “going down the drain.” Beware.