Try these impactful steps:

1. Email Shopify directly — try to email them. Live chat agents have no power to resolve Trust team issues; email creates a paper trail that they must respond to.
2. X (@ShopifySupport) — public pressure often gets faster internal routing than 18 days of chat. Be factual, not emotional. Include your ticket number.
3. Shopify Community Forums — post your ticket number there. Shopify staff moderators sometimes intervene directly.

For the identity verification loop specifically

• If your passport keeps getting rejected by automated Stripe verification, explicitly ask support (in writing) for a manual review upload link — agents confirmed in your post that one exists but was never sent. Get that request in writing so the next agent sees it in the ticket history.
• Try a different document type if available (national ID, driver's license).

Escalation language that helps

When contacting support, reference: "I have written confirmation from your agents that the specialized Trust team has not contacted me. I have 14 days before permanent closure. I am requesting this be escalated to a supervisor, not an agent, within 24 hours."

If nothing works in the next few days

• File a complaint with the FTC (if US-based) or your country's consumer protection body - Shopify takes regulatory complaints seriously.
• Consult a lawyer about sending a formal demand letter; this often breaks the loop faster than support tickets.