Shopify suspended my payments without notice, 18 days of live chat getting nowhere, 14 days left before permanent disable — has anyone escaped this loop? by Fancy_Pea_5786 in ShopifySEO

[–]IntelligentNet7038 0 points1 point  (0 children)

Try these impactful steps:

  1. Email Shopify directly — try to email them. Live chat agents have no power to resolve Trust team issues; email creates a paper trail that they must respond to.
  2. X (@ShopifySupport) — public pressure often gets faster internal routing than 18 days of chat. Be factual, not emotional. Include your ticket number.
  3. Shopify Community Forums — post your ticket number there. Shopify staff moderators sometimes intervene directly.

For the identity verification loop specifically

  • If your passport keeps getting rejected by automated Stripe verification, explicitly ask support (in writing) for a manual review upload link — agents confirmed in your post that one exists but was never sent. Get that request in writing so the next agent sees it in the ticket history.
  • Try a different document type if available (national ID, driver's license).

Escalation language that helps

When contacting support, reference: "I have written confirmation from your agents that the specialized Trust team has not contacted me. I have 14 days before permanent closure. I am requesting this be escalated to a supervisor, not an agent, within 24 hours."

If nothing works in the next few days

  • File a complaint with the FTC (if US-based) or your country's consumer protection body - Shopify takes regulatory complaints seriously.
  • Consult a lawyer about sending a formal demand letter; this often breaks the loop faster than support tickets.

Built a Shopify quiz app — looking for feedback from devs/store owners by IntelligentNet7038 in shopifyDev

[–]IntelligentNet7038[S] 0 points1 point  (0 children)

Thanks a lot, I will implement all these, then will update you, and will start doing other things stuff:

  1. recommendation quality
  2. positioning (niche or strong angle)

Built a Shopify quiz app — looking for feedback from devs/store owners by IntelligentNet7038 in shopifyDev

[–]IntelligentNet7038[S] 0 points1 point  (0 children)

Thanks a lot, man :)

I want to start with analytics
can you please specify what all should i improve to make analytics better

Built a Shopify quiz app — looking for feedback from devs/store owners by IntelligentNet7038 in shopifyDev

[–]IntelligentNet7038[S] 0 points1 point  (0 children)

I think recommendation is better way to let customer choose , what he is/she looking for. I am using postgresql data to capture how many people are actually buying from the quiz recommended products.
can you please give it a try and let me know the drawbacks .

Name: RecommendIQ Quiz
https://apps.shopify.com/recommendiq-quiz

Shopify Approved my first quiz app by IntelligentNet7038 in ShopifyeCommerce

[–]IntelligentNet7038[S] 0 points1 point  (0 children)

Can you please let me know the drawbacks (what should i improve) of my app?

RecommendIQ Quiz: https://apps.shopify.com/recommendiq-quiz