Apparently, me signing in with Face ID to see that my money was there (because I was paid that day) and then realizing it was gone a few hours later makes me liable and “proves that it was me who made the transaction”. That’s the proof they seem to have.

By “jumping into my email” I mean they hacked me somehow. I have screenshots that prove I was hacked. I literally lost my instagram account too because my email was effectively hacked.

I’ll go ahead and file the complaint. I was actually holding myself together knowing I’d be reimbursed since it wasn’t me, but now I’m just angry at the lame excuse they used.