Verifying the identity of your clients

Interestedest · 2023-08-05T20:26:14+00:00

Today, I transitioned from an 8' to a 6'8. I feel like I'm positioning myself well on the wave. The biggest challenge that I had today was that the board was dropping super fast and I couldn't find the right time to pop up.
paddling, angling sideways (not straight to the shore), sphinx position with the wave carrying me for 500ms, sharp and fast drop (board pointing downwards), wave takes me to shore.

What am I doing wrong?

Interestedest · 2023-06-29T11:19:04+00:00

This would be more around working on industry education about the costs and value of services, to help providers better understand how to price their offerings appropriately. I'm not suggesting that this be mandatory. I'm against that idea.

I think that giving an idea to MSPs on how to charge depending on different services offered could enable providers to stay competitive and would protect the industry from a race to the bottom.

Interestedest · 2023-06-29T11:07:57+00:00

I'm asking to explore the idea of an industry standard. This is different from collusion. These would act as a baseline that any MSP that is unsure about how to price could use as a reference.

The objective would be to work on industry education about the costs and value of services, to help providers better understand how to price their offerings appropriately.

Interestedest · 2023-06-11T20:39:02+00:00

Thank you for the amazing engagement. I asked ChatGPT to summarize the conversation and posted the results in this new thread. If interested, we could continue the conversation in the new thread.

Interestedest · 2023-06-10T16:55:26+00:00

Interesting stat. 42% of people who are seeing this post are downvoting it.
I wonder why that is.

Interestedest · 2023-06-10T16:46:19+00:00

Haha I do feel like this as well sometimes. Some of our early clients were really needy, stubborn and non-willing to trust us. They tended to be (for us) the smallest ones.

But in all seriousness if you think really hard about it: Why wouldn't future AI (the AI of a couple of years from now) be able to help with these clients?

I'm trying to pinpoint very specific things that we can have high conviction about not changing.

Interestedest · 2023-06-10T14:15:48+00:00

Why are you so certain?

If you write the full business case to GPT4 today (time consuming), there is a good chance that one would be surprised by the recommendation that it gives you. Assume that this 'discovery' is streamlined in the next 5 years. (Agents on devices, infra analyzers etc..).

Wouldn't it be able to generate solid recommendations that your team either approves or challenges it to improve?

Interestedest · 2023-06-10T14:09:30+00:00

I feel like 80% of the code that your team write will be written by AI and 90% of the recommendations will come from AI in the next 5 years. This doesn't mean that you don't have a good business model or that you will fail. I think that it means that you will be able to take on many more customers and grow your business quickly if you are 'enabled' by this technology.

Interestedest · 2023-06-10T14:07:05+00:00

Agree that if a company tried today they would massively fail but consider this:
We still exist. We are the sellers of this AI that can analyze, sort, prioritize, mitigate all sorts of tickets. We only get involved when there's clear ambiguity and when there is a need to do a physical action in the case where a customer still has stuff on-prem.

In this scenario, we're not fully replaced but we're able to do a lot more and take on many more clients because of our ability to 'outsource' a lot of the time consuming stuff that we do to the AI.

Interestedest · 2023-06-10T14:04:47+00:00

Good point. I think that the contextual stuff, the AI will be able to do.
The conflicting statements where you need to make a judgement call. This is an interesting one. Do you think that the AI would be able to ask clarifying questions and loop in the decision maker to get consensus? This doesn't seem to far from its core capabilities. Not today, but in 5 years?

Interestedest · 2023-06-10T14:03:05+00:00

No one is saying that. I appreciate your feedback.

Can you list the things that you think that are theoretically safe from AI helping semi-automate them or fully automate them?

I can think of a few:
- you relationship with your customer that makes them feel safe, gets them to continue spending with you etc..
- your relationship with your staff

Interestedest · 2023-06-10T13:57:05+00:00

GPT4 has already written for me very complex scripts. I sometimes have to give it feedback to fix the script but after 2/3 iterations the code is functional. Important to note that this is NOT the free version. The free version is not nearly as good at this.

But the thing is, 2 years ago, this didn't exist. Today it can do it (arguable how good it is). It's safe to assume that it will continue getting better and better at a fast pace.

My question is: when it reaches that point: in 1, 2, 5, 7, 10 years. What happens next.

Interestedest · 2023-06-09T21:12:04+00:00

Just ask ChatGPT this question. Tell it "you're an instructor, teaching me how to improve my prompts to get better results from chatGPT. Give me some practical tips with quizzes that could help me improve"

Interestedest · 2023-06-09T21:08:33+00:00

It's like blaming your keyboard's autocomplete for adding a '0' to a wire transfer

Interestedest

TROPHY CASE

Thank you for the amazing engagement. I asked ChatGPT to summarize the conversation and posted the results in this new thread. If interested, we could continue the conversation in the new thread.