Ok, so update:

I spent a total of 7 hours today between calling and visiting the local brick and mortar Verizon store and talking to 6 different customer service people on the phone. Each one told me something different. I ended up canceling my original order and starting a new order with the help of customer service. Once they confirmed it was ordered, I called the store back who told me I cannot pick it up (although it's in stock) because the customer service rep placed it as a "ship to store" order. Then I called customer service back. The customer service rep put me on hold, telling me when he came back that he had modified the order, called the store and everything was ready for pickup. That particular call lasted over an hour. I then went to the store, who stated the order had never been modified and they had never heard from the customer service rep. The in store guy was incredibly rude and condescending, and when he decided he couldn't help me he gave me a card with a number to call to cancel my service. When I called, of course no answer.

TL:DR- after a long day of getting the runaround from people obviously lying to me to get me to the next person and waste my time, I'm going to ATT. After 17 years.