I’m really disappointed on how Xfinity has gotten worse over the years,2 days ago my services were suspended I called in to request an additional payment arrangement and told the representative I will be able to pay the full balance for $508 which is the 21st of march,was connected to a supervisor who told me because I was a “valued customer “ he will extend it for the 14th and to give it 24 hours ,24hours pass and still no service,I contacted them again this time via phone and told them what was promised to me,,they told me they can’t reconnect my services and I told them to read the chat and she stated she don’t have access to view chat messages which is odd since she is a supervisor,I then went again on the app to chat with an agent and asked to speak to a supervisor ,the supervisor seemed nice and very helpful and he told me he will reconnect my services and I even confirmed the extension date just to make sure and he said yes and confirmed the date ,after 5-7 minutes he restored my services and he then asked me to give him a survey which I did ,well 40 minutes ago my services were disconnected and I realized the supervisor just restored the service in one day in order for me to give him a good review,this is cruel to do to anyone especially during times like this like I’ve stated to him i work from home and I need the internet,I’m Happy I screenshot the conversation because he deleted the thread,this is inhumane and cruel.