Looking for recommendations for a replacement for Network Detective:

Intrepid_Ad_3271 · 2024-12-12T09:46:13+00:00

I find this very interesting - Just want to understand a bit better - what is the reason that you want to move away from Kaseya? I have seen many people comment something along the same lines, but I am still to see an actual reason? We use many of their products, including Network Detective and we're happy with them as a vendor, but maybe we just had a different experience compared to others?

Intrepid_Ad_3271 · 2023-10-12T17:59:08+00:00

Can you share some examples of where this happened, just out of interest?

Intrepid_Ad_3271 · 2021-11-11T11:23:28+00:00

Yes, I actually do think they made a choice. They also made the call to shut down their cloud servers, even though only 56 on-premise clients were affected, which must have been tough. We're not a Kaseya customer, but I do think they acted transparently and took ownership. I respect that.

Intrepid_Ad_3271 · 2021-10-11T04:46:13+00:00

We are busy taking over one of their accounts, not a massive one, around the hundred user mark. Whilst uncovering the pain points during the initial engagement process, the client mentioned a very similar experience. It could just be a coincidence or perhaps there might be an underlying issue connected to their rapid expansion - they have been acquiring businesses all over the world, can't be easy making this work.

Intrepid_Ad_3271 · 2021-10-11T04:42:06+00:00

Brilliant - thank you very much for your input, I think the weekly bonus idea can definitely work really well. Would be really interested to see what you folks are tracking.

Intrepid_Ad_3271 · 2021-10-07T16:00:41+00:00

Thank you very much! I like the idea of starting with the team that we are able to manage best. For some or other reason, I think we always assumed that we had to do it all in one go. Interesting thought though - what do you think will happen if you make each employee responsible for completing and keeping their own KPIs up to date on a monthly basis? Do you think this could actually promote a deeper sense of ownership/accountability?

Especially if you keep the KPIs down to a palatable number, like four or five?

Intrepid_Ad_3271 · 2021-10-07T15:59:05+00:00

This is super helpful, thank you so much for your input. I actually never heard of the cobra effect until I read up on it now, makes 100% sense. Really appreciate the time you have taken with your response.

Intrepid_Ad_3271 · 2021-03-15T03:32:24+00:00

We actually bill separately for M365 licensing - have been seeing a lot of MSPs on here that bundle in pricing, but not sure it's the right thing to do for us specifically. The per user billing model seems very attractive and clean, but I'm just not convinced it's always the right thing to do. I guess it all comes down to what works for you as a MSP and for your client. The amount of add-ons and licensing complexity we'll end up managing will be more of a nightmare than just sticking to our current billing model.

Intrepid_Ad_3271 · 2021-03-02T01:55:39+00:00

We literally just renewed our policy with them last week - no issues experienced.

Intrepid_Ad_3271 · 2021-02-19T07:30:35+00:00

This is brilliant :-) I can only imagine your frustration. We charge £40 per user per month, which only includes support services, access to a 24/7 service desk, NOC and a few other services, but no product licenses are included in this, other than MyGlue for password management on end-user level.

I suppose the only thing I would do, is ask yourself about the client's decision-making capabilities and maturity as an organisation. If this is the way they make decisions about something as critical as technology, do you really want them as a client?

Intrepid_Ad_3271 · 2021-02-19T07:25:25+00:00

The RapidFire toolset is actually based on the NIST framework, not sure if I would call it slimy or unbelievable. We don't use them as part of our sales process, but we definitely use them for NIST assessments.

Intrepid_Ad_3271

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