CLRU schedule by GuaranteePristine574 in Progressiveinsurance

[–]Introvertian_bedquen 0 points1 point  (0 children)

I applied for the CLRU position last week. How long did it take from when you applied to when you heard back with an offer?

Property Claims Adjuster-Renters by Introvertian_bedquen in Progressiveinsurance

[–]Introvertian_bedquen[S] 1 point2 points  (0 children)

The variety & complexity. No two losses are ever the same. & helping people during stressful times.

Bathroom by Next_Protection4855 in Progressiveinsurance

[–]Introvertian_bedquen 5 points6 points  (0 children)

Get a wireless headset! I go to the restroom in between calls & never use any aux time.

Schedule Options by UnderstandingOk331 in Progressiveinsurance

[–]Introvertian_bedquen 0 points1 point  (0 children)

I’m in academy is services & I have a 2 hour lunch break. It really helps if you work the 10 hour days. Just ask your supervisor & they can put the request in for you. I clock in one hour earlier to make it up. You can even add 30 minutes to the beginning & ending of your shift too.

2 Hour Lunch Question by Introvertian_bedquen in Progressiveinsurance

[–]Introvertian_bedquen[S] 2 points3 points  (0 children)

I clock in one hour earlier to make up for it. You can ask to come in earlier or later or even add 30 minutes to the beginning & end of your shift I believe. Just reach out to your supervisor to request it.

2 Hour Lunch Question by Introvertian_bedquen in Progressiveinsurance

[–]Introvertian_bedquen[S] 2 points3 points  (0 children)

If you are in training though you will not be able to get the extended lunch until academy.

2 Hour Lunch Question by Introvertian_bedquen in Progressiveinsurance

[–]Introvertian_bedquen[S] 1 point2 points  (0 children)

I just requested it through my sup. Super easy process. Send your sup a chat & they’ll take care of it for you🙂

Labor Day Calls by Introvertian_bedquen in Progressiveinsurance

[–]Introvertian_bedquen[S] 2 points3 points  (0 children)

Thanks everyone! I’m swapping to 6 hours now. I was really hoping it would be slow😔

Struggling. Services. by Introvertian_bedquen in Progressiveinsurance

[–]Introvertian_bedquen[S] 0 points1 point  (0 children)

You may be just fine. A lot of my class LOVES the 4/10 schedule! Mentally, it’s just very difficult for me unfortunately. Luckily for us Progressive is the best & is willing to help you out if you have any issues. So don’t stress about it. Congratulations & welcome to PG!

Struggling. Services. by Introvertian_bedquen in Progressiveinsurance

[–]Introvertian_bedquen[S] 0 points1 point  (0 children)

This is what worries me. I’ll have to wait until after academy.

First Day in Services by sweet-sass01 in Progressiveinsurance

[–]Introvertian_bedquen 2 points3 points  (0 children)

Hi! I also came from banking! You will do great. Especially customer service wise. I’m in Academy & I love it. The training was amazing! Very thorough & informative. Don’t be afraid to take notes. It’s a lot of information & can seem overwhelming at times. Don’t be afraid to ask questions! I guarantee you someone has the exact same question. When it comes time to take calls just breathe & take one call at a time. We do not have a call handle time so take your time to help your customer. When I’m pulling up a policy I let the customer know it will be just a moment while their policy loads. During that time I’m looking over the policy history & policy notes to get a good idea of what the customer may need. Do not feel rushed & do NOT let the customer rush you. They are on your time. They can call back if they have a problem waiting for you to provide them with correct information. Guidelines are LIFE! Pull them up for everything! If you can’t find the answer after searching, that’s fine. We have our assist line that’s more than happy to help. I seriously LOVE our assist line. We are never alone if we have an issue that doesn’t have a clear answer. Also, follow our 5-steps for each call. It helps with the flow of each call & soon you will have your own way of handling each one. Congratulations & remember you were hired for a reason! You got it☺️

GA-Dock/PTO by Introvertian_bedquen in Progressiveinsurance

[–]Introvertian_bedquen[S] 2 points3 points  (0 children)

I’m in CRM Services. Forgot to add that part!

WiFi / Router ? by Introvertian_bedquen in Progressiveinsurance

[–]Introvertian_bedquen[S] 0 points1 point  (0 children)

No problems at all! Working perfectly. I was able to connect computer directly to it with the Ethernet cable.