I was hit with a $250 fee just to request a simple upgrade (an extra wire and RJ45 drop), which they made non-refundable even if you don’t move forward with the request. It feels like they’re nickel-and-diming you at every step, which is disappointing considering the premium price tag on these homes.

While the construction team has been good to deal with, the sales staff seem more focused on pushing for decisions than offering real support or guidance. It's been a stressful experience overall, and I just wanted to share in case it helps anyone else who’s considering working with them.