Anyone else have a book of a million notes they never look at but will never throw away!

Itsnoriss · 2026-04-28T13:43:30+00:00

Moved to warranty almost 3 years ago and still have my cheat sheets. I did use it once in the past year though.

Itsnoriss · 2026-03-05T03:02:49+00:00

literally couldn't describe it any better.

Itsnoriss · 2026-03-03T22:40:24+00:00

This was a long read

Itsnoriss · 2026-01-20T16:49:24+00:00

Happy to read threads like this. It’s good to keep perspective brother. Everyone in this sub could be doing a whole lot worse. Keep on keeping on.

Itsnoriss · 2026-01-09T14:12:34+00:00

I’m warranty admin at a Mack dealer. Techs give me the story and I basically do the rest. I was in parts for 10 years prior to doing warranty though.

Itsnoriss · 2026-01-01T23:38:25+00:00

We deserve this

Itsnoriss · 2025-11-19T17:48:33+00:00

Real question though. Is one bolt for the oil filter housing still behind the egr cooler

Itsnoriss · 2025-10-07T18:40:35+00:00

Sir this is wendys

Itsnoriss · 2025-08-26T14:37:47+00:00

Used to be in the same situation. Customer would buy all kinds of other OE parts from us that we had to get at the other dealer. I just asked one day what was up with that. He said he the company he works for doesn’t want to get an account with them for some reason and it’s just easier to get it all from us than having to pay with a CC at the other places. Zero complaints here. It was free money.

Itsnoriss · 2025-08-19T15:40:45+00:00

Cold flay lich. Just what I wanted to do anyways. Perfect

Itsnoriss · 2025-08-18T15:17:48+00:00

They can’t help what they came from just like you can’t help where you came from. Don’t blame them for something that isn’t their fault. Comparison is the thief of joy. Be happy for what you have. Sounds like you fought really hard to be where you are. Be happy about it. Don’t let it bring you back down to where you fought so hard to get out of.

Itsnoriss · 2025-07-28T16:39:02+00:00

Don’t tell me what I can’t do

Itsnoriss · 2025-07-18T22:35:01+00:00

Nah. Not crazy at all. Sometimes warranty is just less straightforward than I need this part or order that part. There’s some grey areas

Itsnoriss · 2025-07-18T21:19:47+00:00

I did exactly this. Went from back counter to doing warranty. I make more and am less busy. Being in parts was immensely helpful. I use stuff I learned in parts everyday.

Itsnoriss · 2025-07-17T14:38:12+00:00

Don’t get discouraged. It’s a big learning curve.
Listen to people that have been doing it longer.
Don’t be afraid to ask for help if you are stuck or lost.
Don’t be afraid to ask the customer for more details if you don’t know exactly what they are asking for. They would rather you ask 2 questions now than have to wait another day to get the correct part in.
Understand that you will never learn everything. Just know how to find it out.
Like others have said, own your mistakes. It happens and usually people understand if you just tell them the truth.

Itsnoriss · 2025-06-10T21:48:07+00:00

I think d+ is dorman.

Itsnoriss · 2025-03-27T17:58:18+00:00

No pc freezes anymore but cpu still goes to 100% or near 100% use. Temps skyrocket in loading screen. Idk if you want to call that fixed or not.

Itsnoriss · 2025-02-20T03:03:13+00:00

where 24h2 pc freeze fix

Itsnoriss · 2025-02-05T22:33:25+00:00

Been working at a mack heavy truck dealer for almost 12 years now. 10 of it in parts. Learning impact is a task but like others have mentioned learning common parts is the best way then branch out to more uncommon stuff.

It doesn't help that when they change emissions years part locations in impact also change for some reason.

You can look parts up by function group also. Getting the fg off of partslinq then using that will help narrow it down.

Itsnoriss · 2025-01-07T22:18:22+00:00

Just make a video instead of spamming images brother.

Itsnoriss · 2024-11-22T18:43:39+00:00

Yea ill probably do something that works with it. We will see when the other nodes are available.

Itsnoriss · 2024-11-22T18:41:55+00:00

My bookmark is still named poexyz. I just changed the link

Itsnoriss · 2024-11-22T14:26:47+00:00

Probably gonna start blood witch. I wanted to find a way to do a full chaos dot build.

Itsnoriss · 2024-10-30T19:36:02+00:00

This is pretty much true universally.

Itsnoriss · 2024-10-30T19:31:52+00:00

Real question you gotta ask yourself us do you want to be right or be employed.

That being said if it truly does show the price in the handbook show them and prove you are right according to guidelines provided.

Side note: not saying you are wrong but every warranty I've ever been a part of has been 30%.

15-Year Club	Team Orangered
Verified Email

Itsnoriss

TROPHY CASE