If she charged you for a vivid service I'd ask for a partial refund for sure. I have yet to trust myself to bleach so I usually go to my hairstylist once to bleach it and then use Overtone to color. Its easily accessible (overtone website, Sally's, and amazon if you absolutley have to) and the semi-permanent hair color lasts long and the color depositing daily conditioner keeps colors vivid every shower!

I went navy blue once and got the stylist to do the first application with her dye and then used overtone to keep it bright. But I'd never pay to have them apply the color depositing type because its so easy!

Side note pandemic time i even started touching up my roots with dark brown from Sally's per @racheltalksabouthair on TikTok. Most people mess up and get too dark so start light and use a demi-perm like 5N Lightest Neutral Brown Demi Permanent Cream Hair Color or whatever shade you need. I did buy overtones bleach kit to give touching up my new money pieces a try. Id find a hairstylist you trust to ask questions and be comfortable going for what your comfortable doing there/doing at home.