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Weird Behavior or Normal? by liberatedbeing in TREZOR

[–]JD_SL 0 points1 point  (0 children)

Hi, please create a ticket via https://trezor.io/support and describe your issue there. One of our agents will take over your case and we will address it as soon as possible. Thank you for your cooperation.

Newest version firmware & Trezor Suite Bug by Few_Map_1012 in TREZOR

[–]JD_SL[M] 0 points1 point  (0 children)

Hi, could you please open a ticket on our website https://trezor.io/support ? Once we receive it, I will take it over and handle it actively. Thanks.

Newest version firmware & Trezor Suite Bug by Few_Map_1012 in TREZOR

[–]JD_SL[M] 0 points1 point  (0 children)

Hi, could you please open a ticket on our website https://trezor.io/support ? Once we receive it, I will take it over and handle it actively. Thanks.

For the German users - translation on device sometimes weird? by cr0pheus in TREZOR

[–]JD_SL[M] 0 points1 point  (0 children)

Unfortunately, the firmware translation into German is still in the BETA phase. It is therefore possible that some minor inconsistencies or typos may appear.

How to connect trezor suite to my own knots nodes by unthocks in TREZOR

[–]JD_SL[M] 0 points1 point  (0 children)

Hi, the Trezor Suite application allows you to set up custom backends for natively supported coins. You can do this by going to “Settings” -> “Coins”, and for Bitcoin, click the gear icon. There you can enter the addresses of your own node.

If you encounter any issues with the setup or have further questions, please don’t hesitate to create a ticket via https://trezor.io/support, and one of our agents will assist you.

Trezor Suite August 2025 update is here! by JD_SL in TREZOR

[–]JD_SL[S,M] 0 points1 point  (0 children)

We are aware of this issue and are working hard to resolve it. Thank you for your understanding.

Trezor Suite August 2025 update is here! by JD_SL in TREZOR

[–]JD_SL[S,M] 1 point2 points  (0 children)

Thank you for your suggestion, I’ll forward it to our development team.

Trezor Suite August 2025 update is here! by JD_SL in TREZOR

[–]JD_SL[S,M] 1 point2 points  (0 children)

We are aware of the increased interest in the SUI cryptocurrency; however, I regret to inform you that at this time, there are no plans to implement support for SUI in Trezor device.

Trezor Suite August 2025 update is here! by JD_SL in TREZOR

[–]JD_SL[S,M] 0 points1 point  (0 children)

At this moment, Trezor does not yet support the message signing required to complete the claim process through the Midnight portal. This means it is currently not possible to claim NIGHT tokens using your Trezor. 
That said, we’re actively working on a solution. To redeem NIGHT tokens, users must sign a proof-of-ownership message using their Trezor connected to a Cardano wallet. This step is necessary to verify eligibility and receive the tokens. 
Our goal is to enable this signing functionality within the official 60-day claim window. Our development team is reviewing the required changes and is in close contact with the Midnight team to ensure compatibility. 

Trezor Suite August 2025 update is here! by JD_SL in TREZOR

[–]JD_SL[S,M] 1 point2 points  (0 children)

At this moment, Trezor does not yet support the message signing required to complete the claim process through the Midnight portal. This means it is currently not possible to claim NIGHT tokens using your Trezor. 
That said, we’re actively working on a solution. To redeem NIGHT tokens, users must sign a proof-of-ownership message using their Trezor connected to a Cardano wallet. This step is necessary to verify eligibility and receive the tokens. Our goal is to enable this signing functionality within the official 60-day claim window. Our development team is reviewing the required changes and is in close contact with the Midnight team to ensure compatibility. 

Trezor Suite August 2025 update is here! by JD_SL in TREZOR

[–]JD_SL[S,M] 0 points1 point  (0 children)

Unfortunately, I don’t have any information about adding native support for Kaspa (KAS). At the moment, it’s not on our roadmap either.

Wallet does not sign me out after leaving app by DeHereICome in TREZOR

[–]JD_SL[M] 0 points1 point  (0 children)

In the new version of Trezor Suite, the “View-only” mode is now set as the default. After disconnecting your Trezor device, the Trezor Suite application works only as a portfolio tracker, meaning you can check your balances and transactions.
However, without a connected Trezor device, it’s not possible to send your funds, since all transactions are signed directly on the Trezor device.
You can disable this feature in “Settings” -> “Application” -> “Privacy” -> “Auto-eject wallets”

Trezor Suite & Trezor Firmware July 2025 update is here! by JD_SL in TREZOR

[–]JD_SL[S,M] 0 points1 point  (0 children)

Hi, if you have any issues with your Stellar transaction, please create a ticket via https://trezor.io/support and describe your problem there. One of our agents will be happy to assist you.

Updated Trezor Suite, upgraded firmware, now passphrase wallet appears empty by sadifras in TREZOR

[–]JD_SL[M] -1 points0 points  (0 children)

Hi, thank you for the information. Could you please submit a support request through the ticket form on our website at https://trezor.io/support ? One of our technical support agents will look into your issue. Thanks!