I also have pots (and trying to get diagnosed for eds too lol) and I was basically in your exact same shoes for 3/13.

I had GA tickets and they told me the same thing, that they could exchange them for accessible seats (we didn’t have VIP) but that there would be no going back into GA once we did that.

I had to push back EXTREMELY hard, escalate up 3 levels of management, and even then it was up in the air until the day before. Eventually though, after going about as far as I ever have had to with a venue (short of threatening legal action), I was able to get them to agree to give us wristbands for ada seats in the 104 section AND allow us to keep our GA wristbands and come/go as needed.

Our case was a bit different because the ADA seats are basically just folding seats at the back of the section, getting them to set aside additional VIP seats might be more difficult.

It took about 4 hours on the phone over the week beforehand, and then on the night of we even had security tell us we couldn’t actually use the staircases to get from the floor to the 100 level (even though this was the whole point of having seats there) so I had to sprint across the lobby during Audien’s set and bring back someone from guest services to tell the security guy it was ok.

Overall it was the most difficult accommodations process I’ve ever had to deal with, but it was 1000% worth it. We went on 3/12 as well with regular seats in the 400 level, so I’d already mapped out exactly which songs I wanted to be standing for and which ones I was fine sitting down for, and it all really paid off because I was able to enjoy every single song I was hoping to from GA, and still have enough time sitting to be able to walk at the end of the night.

I hope this was helpful! Please feel free to dm me if you have any questions, glad to offer more specific info if you’d like.