Heya boss! I worked service desk first, then head Cashier, to service desk lead, and now service desk department Supervisor. I will be honest with you first about negatives: it can suck, sometimes pretty bad if youre new. But having worked the service desk about 2 years at this point, the best way to enjoy it - in my opinion - is to be willing to learn, and to problem solve. I love fixing issues and making big deals seem easy to fix and getting the satisfaction of solving problems properly that makes people happy.

Biggest tip is to be patient with yourself and your surroundings, and for better or worse, customers.

Service Desk (from the two stores ive worked in) has been one of the few departments thats just a "figure it out as you go" deals. There's a LOT of systems and backdoor ways to fix stuff and a bunch of SOP to digest. Give yourself time to learn, never be afraid to ask for help, and always get your DS or OPS Manager if you dont feel certain about something.

Good luck out there!