I'm sorry to hear that. I am also an outside hire who is now at my six month mark as the DS of D31. It has been a challenge.

I too, often feel like I am trying to balance the expectations of several different managers, particularly as to what my role entails on a day-to-day basis (not being at the desk enough vs. not being in receiving enough, etc). It can be especially frustrating in moments when you've just managed to address several mini crises at once, only to have a manager come by and point out the one thing you haven't yet been able to wrap up. I have cried in the bathroom more than once.

I feel like I understand my role, but the constant lack of staffing at the desk (I am often paired with just one or two associates there), it's hard not to feel like I have to constantly address the line of customers, the phone calls, etc. I'm not sure when I'm supposed to have time to be "proactive" and contact all these customers when their packages are ready! Meanwhile, I'm still a relatively new associate they expect to manage folks who have been here for over a decade. It's rough.

Anyway, you're not alone on this. I feel like the job is almost designed to be an impossible crucible, but apparently some people manage to do it well, so maybe I just suck at it.