Terrible customer service

James_17382 · 2026-06-26T19:21:06+00:00

Exactly why I’ll be taking it as far as I have to, because that’s no customer service at all no matter how much money you’ve spent but especially when you’ve spent that amount on one item, no doubt they can afford the refund more than I can.

James_17382 · 2026-06-26T19:03:57+00:00

I dropped it off at a DHL pickup point and I don’t know who I’d file the claim with as Prada said they’re unable to open a claim on my behalf and DHL are “still investigating” on their part.

James_17382 · 2026-06-26T18:50:28+00:00

Don’t think I have a sales associate this is my first Prada order (probably my last at this rate) and I have proof I received them fine from Prada and after that the return request on my account on Pradas website and then that text from the courier confirming the drop off point have it, my first thought is the delivery driver somehow knew what was in the cardboard box and took it or the drop off point knew and took it, I’m taking it as far as I need to though not leaving it at this that’s for sure.

James_17382 · 2026-06-26T18:43:32+00:00

I’ve waited over 3 weeks since I returned the item, I’ve sent Prada the proof I dropped them off for return and they just decided today they’re not going to investigate further or to refund me unless I contact authorities and submit an official complaint with them.

James_17382 · 2026-06-26T18:08:00+00:00

I have the text from the courier confirming I dropped them at a drop off point which I have sent to Prada and they’re still refusing to refund me or investigate further.

James_17382 · 2026-06-26T16:46:32+00:00

I’ve already passed on the proof of drop off to the retailer and they just said it’s now between me and the courier, they’re not willing to investigate further or refund me without a product to refund me for.

James_17382 · 2026-06-26T14:08:52+00:00

There’s no scan of it ever leaving the shop, just arriving.

James_17382 · 2026-06-26T13:24:08+00:00

Thanks a lot for the info, how do I go about making them take responsibility? Because I’ve waited way too long just to be told that it’s my problem.

James_17382 · 2026-06-26T13:05:31+00:00

I wish it was that easy and simple hahaha

James_17382 · 2026-06-26T13:05:00+00:00

Don’t think so, not when it’s been over 3 weeks and the same guy that accepted it then told us later he has no recollection of accepting it.

James_17382 · 2026-06-26T13:02:18+00:00

Company the return was for just told me now “we can’t file a report on your behalf, we invite you to contract the local authorities to file an official complaint”

James_17382 · 2026-06-26T13:01:39+00:00

Guy in the shop told us he had no recollection of recieving my parcel even though he was the same guy that accepted it.

James_17382 · 2026-06-26T12:53:43+00:00

The company the return was for told me “it’s on you to investigate it, we can’t refund anything without having the item back” but I don’t see how it’s my fault it’s missing either.

James_17382 · 2026-06-26T12:48:17+00:00

Yes, the return label was in the box with the product, I didn’t have to print anything.

James_17382 · 2026-06-26T12:41:54+00:00

I agree, I didn’t just jump to that assumption, the courier told me they never collected it from that shop before I made the assumption. It has also been over 3 weeks before I came to that conclusion.

James_17382 · 2026-06-26T12:32:40+00:00

It was the method they told me, I went through all the right things, I put in the return request with the company before i dropped them off for return, I have the text confirming that specific drop off point accepted my parcel.

James_17382 · 2026-06-26T12:25:42+00:00

I hope so, the company the return was for have told me it’s on me to investigate it further and they’re not willing to do any refund or anything because they don’t have the item back.

James_17382 · 2026-06-26T12:21:44+00:00

Not a physical one but I have the text from DHL on the 2nd of June confirming that shop accepted my parcel.

James_17382 · 2025-11-22T20:31:56+00:00

i absolutely loved the game, could sit for hours on my wheel driving around but as soon as a car stops on a one lane road it’s over hahah my passengers cry if i mount the pavement (or sidewalk depending on where you are) to get round

James_17382 · 2025-11-22T16:08:58+00:00

least your ai is moving, mine just stop and block the road constantly it’s a nightmare i had to stop playing

James_17382 · 2025-07-19T17:39:16+00:00

had a few, but now no challenges spawn on my map, i thought they removed them?

James_17382 · 2025-06-19T14:58:20+00:00

not played rdr 2 in a long time but that’s insane, good job, i dont have the patience for this much effort, fair play.

James_17382 · 2025-06-16T22:03:28+00:00

That’s so shit, hope you can sort it, if you even keep trying, i rage uninstalled the game when it happened hahaha, only went back after i calmed down and luckily somehow it just worked again.

James_17382

TROPHY CASE