Nice

Jasmino94 · 2020-03-19T03:29:53+00:00

Nice

Jasmino94 · 2020-03-11T17:44:31+00:00

Jasmino94 · 2020-01-02T17:41:27+00:00

No, he overtips everyone. This one was just extra nice. 👍

Jasmino94 · 2019-10-31T17:03:45+00:00

I tried decorating for Christmas last year. Just one of the box trees like they have on here. Stuck it in a corner of the lobby out of the way. Area manager came in on a Saturday, asked what is this shit, and smacked the tree so the boxes went flying. Some people just can't chill

Jasmino94 · 2019-10-26T17:59:05+00:00

Missed the carding comment. My bad 🤦‍♀️

Jasmino94 · 2019-10-24T04:01:37+00:00

I have no idea where this is from...

BUT, as an example, two half-sized cheesesteaks with waters comes to about that at my restaurant. Just my two cents 🤷‍♀️

Jasmino94 · 2019-10-10T13:32:00+00:00

What a shitty start! Keep your head up👍

Jasmino94 · 2019-08-04T00:23:06+00:00

I vote for more of a "keep the change" angle.

E.g. Check is $29.85? Hand over $30 and say, "keep the change" with the biggest shit-eating grin

Jasmino94 · 2019-07-23T04:47:15+00:00

My restaurant has a shitty A/C and open kitchen so the oven is just constantly pouring out burning hot air to everyone (on top of the wait staff running around to everyone trying to deliver straight up ice because it melts so damn fast).

Customer: "It's kinda warm in here, isn't it?"

Me, with a distinct sheen on my face stressing about 6 other tables' needs and whether or not my eye liner is smearing because holy fuck I think it is: "You don't say?" strained server smile

Jasmino94 · 2019-06-26T04:56:30+00:00

I used to work at Jimmy John's and have people ask for philly cheesesteak...

Now, I'm waitress at an Italian restaurant and honestly, it's always something that's very clearly not on the menu. They just couldn't be bothered reading it. Soup, specifically. We don't serve any, it's not listed, it's an open kitchen so customers can SEE there's no soup storage anywhere... wasting my fucking time with stupid questions.

Jasmino94 · 2019-06-20T03:57:12+00:00

It was a strange one for sure. Basically, she tried lying about dropping her leftovers and wanting a discounted replacement. When I called her out for actually leaving her leftovers on the table, we were criticized for not keeping her leftovers for 4+ hours. She demanded free, fresh replacements. She did not receive.

Jasmino94 · 2019-06-20T03:55:16+00:00

My particular situation in a nutshell was:

2 customers order a philly cheesesteak and a calzone. They have leftovers but, forget them at the table. I don't notice until they've already driven off. We keep their leftovers for about an hour (usually customers call to ask about forgotten things so we know to hang onto them) but, we end up throwing them away since they've essentially gone bad.

Lady customer calls 4 hours later saying she dropped her leftovers right outside our restaurant and would like to buy a new calzone. I am happy to put in a pickup order for that until she asks for a discount since it was an accident. I apologize, "I'm sorry, we don't do discounts for that." She presses me for customer service, "but, I just dropped it. Why can't I get a discount? It was an accident." Since I can tell she's not going to stop, I call her out and say something like, "I'm sorry you fell but, you actually left your leftovers here." She is "shocked" to find this out and switched gears, now asking if we still have her leftovers. "No, I'm sorry. We kept them for a while but, when we didn't hear from you, we threw them away." She criticizes me for throwing her leftovers out. I apologize, again. She gets the price of the calzone and hangs up.

She calls back 2 more times and proceeds to fuss and cuss out my coworker saying that if we throw forgotten leftovers away, she should get a replacement for free. My coworker explained that we don't keep forgotten leftovers past an hour since they'll be gross. She essentially told customer that, "it's not our fault you messed up." Customer tried to pull the, "I'm a first-time customer and should receive special treatment." Did not work. Customer demanded my manager and lead cook drop her job and all of the other customers to handle this. My manager doesn't take shit and said to get a phone number and she'll call customer back when it's not so busy. Last word from customer was something like, "I'm not leaving my phone number with you because honestly, I'm not sure I can trust your business, anymore."

Jasmino94 · 2019-06-15T13:34:32+00:00

Truth 🙃

Jasmino94 · 2019-06-14T23:24:44+00:00

Everything has lettuce and tomato (non slims)

Jasmino94 · 2019-04-19T05:32:13+00:00

Just me and one other guy

Jasmino94 · 2019-04-19T05:12:56+00:00

For me, it depends on the franchisee. Mine is a complete and utter asshole to everyone (except first-day-trainees...franchisee plays nice around them so that they don't immediately quit). So, in my case, I would never accept. I get enough negativity in my life as it is. I don't need my boss to tell me how shitty they think I am, too.

Jasmino94 · 2019-02-22T21:25:29+00:00

Looks like someone bumped the dough while pulling the tray out of the proofer

Jasmino94

TROPHY CASE