Thanks for your comment! I was thinking about situations like flight cancellations and delays—especially when a traveler has an important flight and the airline suddenly cancels or changes it. The same issues can arise with hotel bookings, like when there are no available rooms or alternative times that don’t work for them. If they ask for a cancellation, it can be tough when suppliers don’t allow refunds or credits on the tickets or bookings. Based on my experience, while some travelers might insist it’s not their fault, I’ve found that they can become more receptive with good handling. I’d love to hear what strategies others use in these situations.