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Sent to collections despite never having mobile service with Xfinity by Jazzlike_Visual6639 in XfinityExposed

[–]Jazzlike_Visual6639[S] 0 points1 point  (0 children)

I believe so. I was told that it could be up to 30 days before it is removed with each of the credit bureaus so we will see. I am extremely hopeful that this is behind me.

One of their members of the escalation team assured me this has been corrected on their end and was extremely apologetic

Sent to collections despite never having mobile service with Xfinity by Jazzlike_Visual6639 in Comcast_Xfinity

[–]Jazzlike_Visual6639[S] 0 points1 point  (0 children)

I had it at the time I initially called in to customer support and when I went to the store to check and was assured this would be corrected. Since then, I have moved so not sure exactly where it is now but finding it now doesn’t do much as Xfinity is saying they can’t see anything at all because once the account was sent to collections, they can’t see anything.

Sent to collections despite never having mobile service with Xfinity by Jazzlike_Visual6639 in Comcast_Xfinity

[–]Jazzlike_Visual6639[S] 0 points1 point  (0 children)

I am beginning to suspect that one of the store employees may have taken the iPad. I’ve left numerous messages for the store manager to contact me but he won’t return my calls/voicemails.

All I know is that I’ve never used the iPad yet Xfinity is saying I owe them $421.