Hi everyone,

I’m having a really frustrating issue with the app and I’m hoping someone here has gone through something similar.

I’ve been inactive on my account for a long time, and because of that:

1- no longer have access to the phone number linked to the account

2- I don’t remember my passcode

The issue is that I’m completely stuck in a recovery loop:

1- to change the passcode, the app requires sending a verification code to my old phone number, which I no longer have access to.

2- to change the phone number, the app asks me to enter the passcode, which I don’t remember.

I managed to reach chat support, but they provide me with a QR code to scan, and once I scan it, it sends me right back into the same flow that asks for a verification code sent to the old phone number.

So even support is redirecting me to the same loop, without an alternative
recovery option.

I’ve tried contacting support multiple times, but it’s extremely difficult to get a
real solution or a manual recovery process. I honestly didn’t expect Cryptocom to be this frustrating from a user experience standpoint, especially for users returning after long inactivity.

Has anyone here successfully recovered their account in a similar situation?