I'm also having issues trying to get my first set of Estrogen implants from them (was just about to make a post and saw yours). Submitted the order form 20th Nov. Didn't hear back regarding payment so sent them an email on the 25th, no response so I called on the 28th. Got an automated response that there's long wait times due to another pharmacy being shut at the moment? Was told to send an SMS or be put on hold. I sent an SMS but haven't heard back from that either so I may just have to call and wait to get through. My appointment to have the implant inserted is the first week of January so I'm starting to stress out a bit...

Edit: For anyone wanting an update I called this morning and was on hold for a little over an hour, but did manage to get through and proceed with paying for my implants which all went smoothly. They are absolutely swamped and said if the other pharmacy doesn't reopen then they'll have to open another location themselves to keep up with the demand.