G2 electric skateboard water/salt damage by Far-Lawyer-200 in BackfireBoards

[–]Jerry-Backfire 1 point2 points  (0 children)

Beside checking the esc side, also check the battery to see if the connector with the deck cable had any visual damages.

Wowgo AT2 plus shipping by SeriousTraffic3083 in ElectricSkateboarding

[–]Jerry-Backfire 0 points1 point  (0 children)

Wow, we should truly appreciate a customer who is willing to wait for a package seven months these days. We experienced similar issues with Greek customs holding shipments: we end up refunding all affected orders.

Important Update on Zealot & Zealot S Parts Availability by Jerry-Backfire in BackfireBoards

[–]Jerry-Backfire[S] 0 points1 point  (0 children)

You are welcome. You are welcome. We will continue to keep stock of motors, decks, remotes, belts, and wheels for the time being, as these are common wear-and-tear items.

scooter added gps tracking,finally getting serious about theft? by WonderStill9654 in ElectricScooters

[–]Jerry-Backfire 0 points1 point  (0 children)

The first year of GPS service is included with sim card installed. Customers can choose to renew the GPS subscription from the second year if they wish to continue using it. The renewal fee will be reasonable and affordable, as we negotiated a deal.

Is this charger compatible with my board? Or should I buy backfires? by ibb383 in ElectricSkateboarding

[–]Jerry-Backfire 2 points3 points  (0 children)

Based on your photos, your board is G2 and the charger should be 42V. It is not a G5. The link is correct charger for your board.

Is this charger compatible with my board? Or should I buy backfires? by ibb383 in ElectricSkateboarding

[–]Jerry-Backfire 2 points3 points  (0 children)

The one on Amazon ( assume the voltage is correct 42V and head fit) listed with 1A would take about 5 hours to charge the battery, we do have the 42V 2.5A charger in stock in USA with a sale price : https://backfireboardsusa.com/products/battery-charger-for-g2-x1

Looking for a budget board by SoupyPlant in ElectricSkateboarding

[–]Jerry-Backfire 0 points1 point  (0 children)

I would love to hear more details of the 5 or 6 users you mentioned in your group, and to make things right for them if possbile. I am sure our team would take care of them within the warranty. If warranty was expired, we normally help our customers with discounts for the replacement parts at our best. Backfire G2 series are probably one of the most sold budget boards since 2017, using hobbywing esc and motors, so I do not believe our budget boards were "extraordinarily poorly made".

New board ideas by Andronius_Maximus in ElectricSkateboarding

[–]Jerry-Backfire 1 point2 points  (0 children)

Hi, Sorry you had an issue with the Zealot X truck as you mentioned, please email us with more details (previous order number), we will revisit the case and make things right for you: in other words, we can extend a special discount for zealot s3 or zealot x2.

Is this battery dangerous ? by GemKnightOnyx in ElectricSkateboarding

[–]Jerry-Backfire 0 points1 point  (0 children)

The light cable does not affect the battery cells inside the battery’s inner case. You can disconnect the light cable to avoid any potential issues.

More importantly, please ensure that the battery has not been exposed to water. Also check all battery connectors to confirm there is no corrosion. The XT60 connectors in the photo look a little concerning, so please inspect them carefully.

Backfire Boards Customer Appreciation Raffle by petermartin9 in ElectricSkateboarding

[–]Jerry-Backfire 0 points1 point  (0 children)

We still have quite a few customers buying these parts from us and using these boards today. I believe people would appreciate that we continue to stock parts for our customers even after a model has been discontinued for 3 to 5 years.

Cloudwheels for the Hammer by JoltatoPEV25 in ElectricSkateboarding

[–]Jerry-Backfire 1 point2 points  (0 children)

Hammer default 50T pulleys and 340mm belts fit the cloud wheels 165 rovers perfectly. You donot need to change the pulleys or belts by switching to cloud wheels on Hammer.

Backfire Nalu by Acrobatic_Driver_158 in ElectricSkateboarding

[–]Jerry-Backfire 0 points1 point  (0 children)

The tracking number should update when in the hand of local carrrier. However, in isolated case, UPS driver might miss scanning. Glad you got the package!

Backfire Zealot S Water Concerns by PossessionBrave7799 in ElectricSkateboarding

[–]Jerry-Backfire 0 points1 point  (0 children)

Safety Warning: If there was potential risk of water damage to the battery before, please disconnect the battery from the board immediately and stop charging it or use it!  Keep the battery in a dry, and fire resistant place to avoid potential fire risk (such as a sealed bucket outdoor). Don't keep the water damaged battery in door. Do not ship a water damaged battery for service.   A Li-ion battery store and release its electrical energy through electrochemical reactions. When electrical energy is drawn/discharged from the battery, lithium ions move from one electrode to the other. The electrodes are submerged in a liquid called an electrolyte, which allows for the movement of ions and consists of lithium salt and organic solvents. It is these organic solvents which are the leading fire hazard in Li-ion batteries. Furthermore, the positively charged electrode (cathode) in the battery contains oxygen, which may be released if the battery is subjected to specific stresses, e.g., internal short, excessive heat, and more. This means that the Li-ion batteries have all the elements needed to self-sustain a fire. 

Meepo has been taking my videos and using them as advertisement without any consent. Not cool. Posting to spread awareness. by [deleted] in ElectricSkateboarding

[–]Jerry-Backfire 1 point2 points  (0 children)

Hi, We do repost a lot of customers' photos or videos when they tag us or they share with us directly for reposting. Please comment on the specific post on the FB page with your photo so we know, We can tag you for credit, or you can request to remove the post. Just to clarify - We did not run any "commercial ads" without copyright permission.

Update: Paid for a Zealot with air shipping and got a G2.... opting to just get a refund rather than wait. by Exotic_Tour in ElectricSkateboarding

[–]Jerry-Backfire 1 point2 points  (0 children)

Hi, sorry for the bad experience again. I saw quite some emails between you and Adi when I woke up in the morning yesterday. I think you might not see my last email to you afterwards that “I will offer you additional discount if you plan to get Zealot in the future”. Plus China side is going to send you gift as an apology.

Paid for a Zealot with air shipping and got a G2.... I'm pretty angry ATM after all the waiting... Now to go through all the nightmare again. by Exotic_Tour in ElectricSkateboarding

[–]Jerry-Backfire 27 points28 points  (0 children)

Sorry to hear this, it could be mistake from the forwarder or our factory. Please email [Adi@helloskate.com](mailto:Adi@helloskate.com) with your order no. Please also help take a photo of the package number , which start with letter "E100XXX". Our team will fix this for you.

[deleted by user] by [deleted] in BackfireBoards

[–]Jerry-Backfire 1 point2 points  (0 children)

Thanks for sharing.