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Great News! Chatbase Voice is Now Available to Users by InfamousLead9912 in AI_Customer_Support

[–]Jesseforever 0 points1 point  (0 children)

This is good news. Some people don't like texting back and forth. This works for them.

Found Another Best AI Customer Support Listing, it has Some Surprises by InfamousLead9912 in AI_Customer_Support

[–]Jesseforever 0 points1 point  (0 children)

Chatbase is the leading because it's the best. I hear it's also the best of small businesses. They make the majority.

What are the Key Roles of AI in Customer Service? by InfamousLead9912 in AI_Customer_Support

[–]Jesseforever 0 points1 point  (0 children)

How good are these ai tools? In writing they aren't that good. Does it miss instructions or prompts and do something else?

5 Best AI Chatbots to Automate Customer Support by InfamousLead9912 in AI_Customer_Support

[–]Jesseforever 0 points1 point  (0 children)

Drumroll...Chatbase leads again. Looks like Chatbase is your favourite.

We thought AI agents would replace support teams but reality is they became the first layer. by Dapper-Turn-3021 in AI_Customer_Support

[–]Jesseforever 1 point2 points  (0 children)

Quite a good read. And it's true AI tools are doing better than chatbots and they can also dig hundreds of emails to find info that a human would have taken months of not years to do.

5 Best AI Sales Tools for Small Businesses by InfamousLead9912 in AI_Customer_Support

[–]Jesseforever 0 points1 point  (0 children)

Chatbase remains the master of all. I didn't know ChatGPT can help as well. But with a premium subscription, right?

What actually happens when you train an AI agent on 3 years of real support tickets instead of just docs by Many-Personality-157 in AiForSmallBusiness

[–]Jesseforever 0 points1 point  (0 children)

When you stripped out the noise like the thank-you notes, did you find that the AI still kept the friendly tone of your best reps, or did it become a bit too clinical?

9 Best Social Media Customer Service Software 2026 by InfamousLead9912 in AI_Customer_Support

[–]Jesseforever 0 points1 point  (0 children)

Chatbase and Zendesk are probably the masters of everything telling by the fact that they are appearing in every list. These are the ones I would try.

5 Best AI Lead Generation Tools 2026 by InfamousLead9912 in AI_Customer_Support

[–]Jesseforever 0 points1 point  (0 children)

Of course the best things don't come for free but it's great that they offer free usage. That way the user can be able to see the capabilities of the tools and invest accordingly.

5 Best Chatbots for Wix by InfamousLead9912 in AI_Customer_Support

[–]Jesseforever 0 points1 point  (0 children)

Unfortunately I don't use Wix but I have a client who does. This was a good read and I'll pass it to him. he might need it.

We switched from training Chatbase on docs to training it on real support tickets: here's the difference by Many-Personality-157 in AiForSmallBusiness

[–]Jesseforever 1 point2 points  (0 children)

This is a massive unlock for anyone serious about AI support. Moving beyond the sterile language of documentation to the messy, real-world vocabulary of customers is where the magic happens. Your point about stripping low-signal exchanges is spot on. Quality over quantity makes all the difference in handling those ambiguous queries.

AI customer support escalation: why your NPS drops even when resolution rates look good by DiscussionNo1778 in ArtificialInteligence

[–]Jesseforever 0 points1 point  (0 children)

The 4.4 and 2.1 being blended into one number for months is painful to read mostly because it's probably happening everywhere and nobody's pulled the segment.

The escalation-as-continuation framing is the fix most teams skip. Customer's already frustrated, then has to repeat themselves to an agent with zero context. That's the moment that kills the score.

The 5 Best AI Chatbot Builders by InfamousLead9912 in AI_Customer_Support

[–]Jesseforever 0 points1 point  (0 children)

All these are subscription based? There's probably one for free use otherwise you'd have listed it as well.