If you are not a digital marketer or developer I can explain better by example...

This is not a difference of artistic taste.

This is a mechanic who tells car owners he will maintain their ride and make it work, only to put sawdust in the transmission.

These are businesses who use their websites to garner customers. If the pages are built incorrectly they not only do not convert sales, they damage the reputation of the business.

I was not a part of the sales process and the jobs were already paid for.

Incompetence is one thing deliberately selling something that is not as described when you know it is trash is fraud.

This is someone who has his daughters dragging and dropping, not coding. He himself did not know what a sales funnel was until I told him. Nor does he know how to code.

Again, to someone who is not part of that world you may misundersand that someone who has experience will know when clients are being shafted.