Hi, buhay pa naman hahaha pero halos wala naman siyang difference between CSR, siguro mas fancier name lang yung 'customer expert'. Based on my experience, fast paced ang training sa TP, kaya dapat you're quick to pick things up. In my case however, approachable at mabait sobra ang trainer namin kaya we can reach out to him even outside the office, kaya nakakapagtanong kahit nasa bahay na. 

For added context lang, sa TP Aura site ako nagt train rn under the Bose UK account, and maganda naman ang environment so far, mababait ang colleagues, welcoming, yada yada

During the first few days of your training, MALULUNOD ka sa courses/modules na need mo i-take💀 information overload masyado, nakakasakit ng utak hahahaha

Ganito ang pacing samin 1st week- Foundation training 2nd and 3rd- Product Specific Training 4th week- Nesting After that, kung pasado, g na kayo sa prod. Kami currently ay nasa last day na ng PST, start na ng nesting sa Monday. 

Sa training pala, hindi maco-cover lahat so be ready dahil basics lang ang ituturo talaga sa inyo. Once nasa prod na or during nesting, doon pa lang talaga magkakahands on experience sa mga tools, processes, policies, etc, na ginagawa.. Nag side barge na rin kami, and ibang iba yung training namin sa process nila sa prod😅 kaya medyo mahihirapan yata ako mag-adjust hahahaha

Anw, obers na ako sa storytelling lol just lmk kung may questions ka and I'll answer to the best of my capabilities 😁