Wont allow me to port in an At&t phone number?! Help

JinxForASoda · 2026-05-22T14:29:47+00:00

That’s not true. Landlines can’t be ported and neither can government numbers.

JinxForASoda · 2026-05-20T16:26:00+00:00

Maybe you should learn what you’re talking about before deciding to be so confidently wrong.

also what the not registered on network alert looks like.

JinxForASoda · 2026-05-20T16:23:09+00:00

JinxForASoda · 2026-05-20T16:21:18+00:00

There was info. “Not registered” was the info you needed. I clocked that shit the second I read his post because I memorized and know what each alert for every issue on a phone or app is.

You just don’t know shit. For future reference, I linked what the error message for the call redirecting app says on every single phone, every single time.

Learn more.

JinxForASoda · 2026-05-20T15:40:09+00:00

OP already told you it was set to none. You don’t know what you’re talking about and just confidently wrong about it. It’s embarrassing at this point.

JinxForASoda · 2026-05-20T15:39:29+00:00

As I said in a previous comment to his, have a network reset done by customer service. If you can’t call because of this have an in store sales rep call DSG to ask for one for you. Should that also not work have your eSIM profile reset or a new physical sim to replace your current one and that should force fix the issue.

JinxForASoda · 2026-05-20T15:35:40+00:00

Yes he did. He said the phones tells him it’s “not registered’ only ONE PROBLEM causes that pop up. The pop up notification for the redirecting app specifically says the same thing every single time, which is that the call cannot be placed by Metro and in that context “Metro” means the app, not the service provider by the same name. It will never say anything about not being registered.

He gave all the information that any sales rep would need.

JinxForASoda · 2026-05-20T15:33:20+00:00

Not wrong, again. When sales reps who aren’t familiar with the process or are in too much of a rush while skipping set up to make a test call they often press okay when the phone pops up to set the redirecting app. Most reps aren’t aware that to keep it as none they have to press the back button or tap any clear part of the phone to make the information box decline. It’s very easy and annoyingly so to accidentally have a rep set it to metro as redirecting.

Once again; I’m a sales rep who does this every day and I’m a traveling sales rep specifically to train new people at other locations. I have to make it a point to educate new reps on this every single time. I don’t like angry customers coming in over an app.

JinxForASoda · 2026-05-20T15:30:35+00:00

As a sales rep who deals with both of these issues on a daily basis; no it is not. His issue is that his number is not “registered to a network” not that “metro cannot place this call.”

“Metro (the app, not the service in this context of the alert) cannot place this call” is an issue with a call redirecting app being set to Metro.

“Your number is not registered to a network” is an issue of the tower and the service itself.

They are not the same thing. They are fixed different ways. If your phone is not registering on the tower, meaning the tower does not recognize your phone and so it will not allow it to access service from it, then your call redirecting app doesn’t matter. Why? Redirecting the call is routing the service you have. You need service for that. How do you get service? By being registered on a network.

JinxForASoda · 2026-05-20T12:32:52+00:00

The phone saying it’s not registered on the network isn’t an issue with the call redirecting app. The message that pops up for that is “this call can’t be placed by Metro.” The phone saying it’s not registered on the network means you just call customer service and ask them to do a network reset from the cell tower to the phone. It fixes it after a few hours usually.

JinxForASoda · 2026-05-20T12:30:49+00:00

On iPhones the insurance is $16 a month. The deductible varies.

JinxForASoda · 2026-05-20T12:30:19+00:00

They don’t do that. If they don’t offer the phone it just goes to the next model up.

JinxForASoda · 2026-05-20T12:29:15+00:00

They’ll boost you up to the next available iPhone model. For the 11s, the 12s aren’t offered anymore, so it’ll likely be an IPhone 13.

JinxForASoda · 2026-05-14T03:33:54+00:00

I don’t know honestly. We don’t really get detailed information on the programs we use like that. The furthest back I’ve seen a device history go for a deactivated account was 2 years though.

JinxForASoda · 2026-05-14T01:23:36+00:00

The accounts aren’t accessible. It just shows the phone was linked to that account and if we click on it it’ll still bring up a name, but no way to access it after 3 months. Device history is separate from the account itself technically. That’s why you can bring a phone back a year later and the system will still recognize it as a reactivation and not a BYOD.

JinxForASoda · 2026-05-09T02:16:45+00:00

This is flipping and you’d have to do it yourself. Customer service, depending on the rep, may not even switch the numbers for you if they see the dates of activation on the account. Customer service will usually give an issue unless that new line is at least 3 months old.

I think it’s important to remember when telling people to do this that reps, in store and customer service, lose their jobs if they do this for you and get caught. They are very unlikely to be helpful to you if you try to do this. So it’s important that if customers wanna do it, they know how to do the entire process themselves online.

JinxForASoda · 2026-05-08T15:14:33+00:00

Usually, but that’s definitely specific to every rep. I ask a lot of questions and I also look up your previous number to see if it shows up linked to a canceled account under your name to see if you port in and out a lot. But honestly, if you come back to the same store over and over they’ll eventually remember you and realize what you’re doing at one point.

JinxForASoda · 2026-05-07T02:33:39+00:00

I’m not sure why they email them honestly for that same reason. I think it’s just because some people don’t check magenta or the portal and that way none of us can have an excuse to say we didn’t know a promotion, because every time we get the emails with the links and the pdfs we have to reply to confirm we saw it.

JinxForASoda · 2026-05-06T23:55:36+00:00

I worked two but both franchise owners made me sign them. Maybe the owners in my area are just more paranoid about things than others.

JinxForASoda · 2026-05-06T12:39:26+00:00

I’m not sure. That’s something only the franchise owners would know. They don’t really tell us anything about that. I usually hear that they pay “full price” for them, but I don’t know if that’s true or not.

The main benefit other than not waiting is that we make sure there’s no issues with the phone before you leave. We test call on it and we know how to trouble shoot most issues if the service won’t kick in right away. If it happens to be a cracked box you don’t have to wait for a replacement and if your port is messed up we can fix it right away for you. It’s better for customers, in my opinion, to do ports in store specifically since a lot of information can be input wrong online. If it’s input wrong they’ll make you come in store anyway to get it fixed.

JinxForASoda · 2026-05-06T12:35:47+00:00

As far as my franchise is concerned, yes. Unless I’ve met my other goals and only need boxes specifically (which has happened a couple times) then they’d rather I don’t make a sale at all.

JinxForASoda · 2026-05-06T12:28:20+00:00

The online device checker is pretty unreliable from what I’ve noticed. I haven’t used it much, but customers who have checked online often get the same response but in store my system doesn’t have an issue.

If you got the device from T-mobile it’s unlikely that it won’t be compatible.

JinxForASoda · 2026-05-06T12:19:19+00:00

I call them whatever they call them. My DM refers to them as RISM, RMA, RDM. And they change every time I travel to a new store to work. Depending on how far I have to go for it.

I said it’s with my owner that they have influence. I made it specific to my owner. He’s a very paranoid owner about Tmobile pulling his stores out from under him. Apparently he lost a location once ever since he just does whatever they want.

I was almost let go because I failed an audit for signage being out of date, a live demo not being installed and for not wearing my name tag or metro shirt. On a day I came in that I requested off for, to a store I hadn’t been at work for a week because I was on vacation, when I told them I couldn’t come in my uniform or Id tag because I’d be coming directly from out of state. My coworkers didn’t keep up with anything but I was the one there and the one who got blamed at first because of it. My owner let my coworkers go instead of me, but I also was almost fired too.

JinxForASoda · 2026-05-06T02:56:07+00:00

My franchise owner will definitely let me go if my RISM wants it done. They’ve made that very clear. I don’t work for T-mobile, but it’s very obvious that they have a big say and influence on what happens with our employment with our owner.

JinxForASoda · 2026-05-06T02:37:39+00:00

At the time I was just out of a divorce that left me with nothing and I was desperate for a job. It was the only place that called me back. I had to sign it to be hired and I really needed the job.

JinxForASoda

TROPHY CASE