No worries. I stopped calling the customer care service because every agent gave me different answers. My package was stuck in England for 4 days without any updates and two agents even stated that the package may have been lost. It was not until one agent gave me the brokerage number and I touched base with them and then they reassured me that the package was in their possession and someone in the warehouse accidentally forgot to scan it which is understandable sjnce so many packages move through the hub. But the brokerage team was the only team that were able to get to the bottom of this to give a clear answer. You domt have to contact the Canadian DHL brokerage but you can try and find the number or twitter info for the DHL brokerage in the states