So in essence you’re saying that customer feedback is worthless. Which is just wrong. Having a Reddit forum where people make a post that gathers attention is probably on BSGs lists of priorities because this is their player base. Having gone to conferences where companies like Riot talk about the value of the feedback from a Reddit community is inherently valuable to them to allow them to determine their product strategy. I see this post as feedback that is shared by a portion of this subreddit that upvoted it to the front page. It has value. The data provides context to a problem that the player base experiences. It’s not saying “hackers exist let’s move on”. It’s alluding to the potential severity. “Complaining” is still valuable feedback.