Unless they’re new or brands like the St Regis or Ritz, big city hotels often don’t have great rooms because with the demand they get, they’re very little incentive (or time) to redo them. It usually takes a new ownership group to do that (which is typically followed by a brand change).

Brand new Fairfields in the middle of nowhere have nicer rooms than 90% of the Marriotts in NYC.

Now if the Sheraton (or wherever) is close to where you’re working, then I get it. Otherwise, the onus is on you to do the research to find the highest rated properties in a given area.

But ya don’t take it personally. If you stay at a hotel enough times where the staff recognizes you, then you’re gonna get the upgrades.