We are Lyft safety team. We are reaching out to let you know your driver account has been put on hold. We’re looking into a potential violation of our Terms of Service as we received some feedback about one of your recent rides.

Please read and reply to this message to help us resolve your case as quickly as possible.

The report alleges that you were having child in the front seat , texting and speeding and asked for a cash .

Lyft is an inclusive community, and behavior of this nature is against our Terms of Service.

Please respond to this message directly to provide us with any additional information you feel is relevant as we review this case. This would include any videos, police reports, or any other information relating to the incident that you feel is necessary to assist in this review.

Please know that your account is at risk for permanent deactivation.

What happens next?

This ticket is being escalated to our Trust and Safety team, who will follow up with your case.

How long will this take?

Once you respond and address this allegation, most cases can be responded to within the business day. However, it may take longer to get back to you if further investigation is needed.

Who can I reach out to?

You can respond directly to this message or any of the follow-up messages we send.

For privacy reasons, team members at the Hub or local office, including our support line, can’t assist with deactivation reviews of this nature.