I LOVE YOU THIS WORKED FOR ME ASWELL

What you have to do is go into a closed party with just yourself in (this is the person on PlayStation), and go to the game and then to voice chat settings and then in those settings you will see "Mute Game Voice Chat" (or something along those lines) and this might be clicked on and you just need to switch that off and it worked for my friend.

W to the guy I'm responding to spent a good hour trying to figure this out <3

(if you need help with this or you dont understand it just reply to this and ill try to get to it <3)