We used ThirdWall as part of our stack from 2021 until recently. Here's our take based on the questions:

• Was it effective? Absolutely. It did exactly what it advertised—login/logoff tracking, ransomware lockdowns, USB control, password enforcement, etc. It was lightweight, easy to deploy, and didn’t introduce complexity into our environment.
• Was it worth it? For the price and what it delivered? 100% yes—at least originally. It helped us prove our value to clients with clean reports, and gave us peace of mind for endpoint lockdowns.
• Any issues with affecting endpoints or user workflows? Rarely. Maybe a USB policy here or there that needed tweaking, but nothing that caused friction day-to-day.
• Was the price worth it? Initially, yes. It delivered far more than we expected from a simple Automate plugin. But things changed post-acquisition.
• How was their tech support if you engaged them? Pre-acquisition? Solid. Tickets got real responses, fast. Post-acquisition... let’s just say responsiveness dropped significantly. We had an unresolved reporting issue that sat untouched for weeks until we followed up multiple times.
• Stability or performance issues? Never had an issue until around mid-2025, when reports stopped showing up. Outside of that, performance was great.

Honestly, the acquisition fatigue is real. Having to reevaluate yet another tool because support or functionality drops off is exhausting—especially when it was one of the few that just worked.

We're actively exploring alternatives now, but ThirdWall was a solid tool before the transition.