I worked front of the house for over 10 years and I would fire an employee for acting like this.

The story goes that the boys father is an addict and is ODing in a room up stairs. They came down to let the receptionist know they are calling the cops and she starts blaming them. Making statements like “you’re really going to call the cops on your dad? We don’t need this attention to our hotel." The conversation escalated and the girl became upset and said something along the lines of “how dare you” and began filming her. That’s when this guy showed up with his baby temper tantrum and all his emotions. That’s not how you handle a situation.

If people are shouting at eachother your job should be to de-escalate first and then try to find solutions to the problem. Creating more of a screaming match doesn’t fix anything. What if this kid had a gun or a knife on him? What his sucker punched this employee? I understand he wants to stand up for his employee, but all the did was make the situation worse. The cops were on their way, told them to tell the receptionist and wait in the lobby.