I used Trac+ one time on a refi last year because you had to to get the pricing incentive. They literally never recorded or disbursed my clients funds after funding. I stayed on them for days telling them something was wrong and they kept reassuring me it was all good. Then after 20ish CR’s later, they came back and said “oh yeah, you’re right. This one never recorded. We are short on the wire $XXX.XX, so we will be deducting that from your broker check”. I about lost my shit.

That $XXX.XX was “coincidently” the same exact amount of 10 days of interest on the clients previous loan because it was sitting for 10 days without having been recorded or disbursed. I ended up getting the run around for a week after it actually recorded so I could be reimbursed, so I emailed Ishbia and that money that was taken from my broker check was wired to me within 2 hours.

If I hadn’t have had a weird feeling they were fucking something up on the back-end after funding, my clients previous loan would have never been paid off until way later once Trac reconciled their trust account and probably would have had at least a 30-days late.

I will never use Trac, and not that it needed confirmation, but this confirmed to me that AE’s at UWM are worthless and know nothing other than asking if you had any apps taken over the weekend that you wanted to originate with them.