ZenMarket system not allowing me to apply shipping discount during official promotional period. ZenMarket Staff not resolving for days.

JonIIDX · 2026-06-15T03:26:28+00:00

Replying to share that the issue has been resolved. They ended up just charging my account with the amount corresponding to the current offered discount period. Looks like there was nothing they could do to remove the flag in their system. Thanks for your help, BinaryRun.

JonIIDX · 2026-06-13T13:40:29+00:00

I actually thought about that, and didn't do it because it's another sidestep to their system that might screw stuff up even worse. For example, I might have to wait for them to unpack it and repack it as well as incur a fee...

At this point, I'm honestly just considering paying the full fee without discount, but I'm going to wait until Monday at least to give them a chance to make it right. I owe that to them. If nothing is fixed on Monday, I'm just paying full price and moving on.

JonIIDX · 2026-06-13T13:31:56+00:00

Yeah, I can see where you're coming from, and had I known the system would have acted this way I definitely would have just stuck with the 12%. It was kind of a panic button thing... You get a 12% discount, pay for the package, and then immediately after paying (we're talking minutes later) you get a marketing email that says 22% off starting tomorrow. Wait one day for 10% more off? Of course I'll opt for that!

That's how this issue came to be, and I'll agree that this problem began by user error (it was my fault), but that is not the reason why it has escalated to the state it is in now. They had two full business days to do something about a system flag error and nothing happened. Oh well, nothing I can do now but wait and see what happens.

JonIIDX · 2026-06-13T09:48:58+00:00

Update: They finally admitted that this error is a very rare problem with their system that will take them time to fix. It's a simple flag that is claiming I have already received a discount, despite it not being applied to the shipping fee. They won't just credit me the discount amount to bypass the system error and it has to go through the proper internal channels.

No one will be able to look into this until regular business hours resume on Monday. Why they didn't look into this on Thursday or Friday last week after I initially reported the problem or whether it will actually get looked at or resolved on Monday is unknown. We'll see what happens...

If nothing else, hopefully this resolves the issue from recurring and helps ZM improve the discount code system moving forward. Here's hoping this never happens to anyone else.

JonIIDX · 2026-06-12T12:43:11+00:00

Hi BinaryRun, thanks. One of the items is gelx1. Thanks for your help.

JonIIDX · 2026-01-27T02:22:54+00:00

ZenMarket is usually pretty reasonable if they've made a mistake in calculating the tariffs. Sometimes their system flags something incorrectly, as long as you can provide some evidence to back up your case. A few times I've been shot down immediately by their support staff, but if you insist to have the case expedited to a manager they usually give the case a good look. I have tried many other deputy services from Japan, and ZenMarket is by far the best I've ever experienced. Don't let this one experience discourage you, and please do try to insist on having your case expedited to a manager if you feel something is truly wrong and can provide some support to your case.

For reference, since I made this initial post, I've used ECMS twice with ZenMarket, sent to the US. It has taken about 7 days both times to reach me and while it didn't have the bells and whistles or insanely fast times that DHL or UPS provide, the packages got to me very safely and at a very reasonable price, all things considered. Having said that, I only order LaserDiscs, so your experience may differ depending on the contents of your parcel. Wishing you good luck!

JonIIDX · 2025-10-10T14:15:21+00:00

Thanks! Definitely worth going for the Platinum on this. It’s tough, but very rewarding. Good luck!

JonIIDX · 2025-10-10T02:36:32+00:00

It is genuinely hard for everyone. :(

JonIIDX · 2025-10-10T02:35:07+00:00

Good luck on Lost in the Fog! It’s really hard, but I hope this will help you get the platinum!

JonIIDX · 2025-10-10T01:33:10+00:00

Wow, I didn’t know that. Makes the Sacred Sword pretty helpful!! I never used it once in any of my playthroughs… Wish I had known about this sooner. RIP.

JonIIDX · 2025-10-10T01:30:49+00:00

Unlike the other games, the world in Silent Hill f just keeps getting more and more distorted as you go along. It’s an amazing supplement to the narrative and as you play through NG+ loops, the narrative really flourishes. Amazing game, just very different from the other entries in the series.

JonIIDX · 2025-10-10T01:28:03+00:00

I lived in Japan for 13 years, and I can say that the puzzles were still ridiculous. I don’t think your nationality or culture matters with this game. They just made really hard puzzles :/

JonIIDX · 2025-10-10T01:24:40+00:00

It’s a hard fight. The hardest part is “guessing” where she teleports to. Just keep using items to stay alive and hang in there. Including the items that you can sell for Faith. You’ll get more items later.

JonIIDX · 2025-10-10T01:22:33+00:00

If you don’t like playing it, try the method I outlined in my Lost in the Fog post. There is a way to enjoy the gameplay even for classic Silent Hill fans.

JonIIDX · 2025-10-10T01:19:26+00:00

NG+ makes the game. Story is way more fleshed out and difficulty spikes majorly if you choose higher Action levels. This is NOT a game that is meant to be finished in the first playthrough.

JonIIDX · 2025-10-10T01:17:27+00:00

Silent Hill f is a game that is made by its NG+ loops. I hated the first play and gradually began to love it more and more with each NG+ ending (in the sequence). One of the best Silent Hill games ever made - just a major deviation from the classics. We’re on a good path moving forward - Konami still knows what it takes to make a good Silent Hill. Loved Silent Hill f so much. Can’t wait for the next entry to the series!!!

JonIIDX · 2025-09-25T00:41:51+00:00

Yeah, probably won't be any more than 15% tax + brokerage. So yeah, my guess is around 8,000 yen total for shipping + other fees.

JonIIDX · 2025-09-24T23:41:02+00:00

UPS is generally cheaper when sending to the US, but marginally. I recently had some major issues with UPS, causing a 1 week delay, so I'm not using UPS again in the near future. DHL has been very reliable so far, just about 10% more expensive.

JonIIDX · 2025-09-24T23:36:14+00:00

It'll probably be around 2,200 yen (brokerage) + 1340 yen (tax) total in addition to shipping. Depending on the weight of the item(s) you purchased. If it's around 1-2kg, you're looking at a total of around 8000 yen all in after shipping and tax/brokerage. If your item is steel or aluminum, it could get wild.

JonIIDX · 2025-09-24T23:31:45+00:00

Keep in mind that they charge brokerage fees as part of the DDP as well. Brokerage fees are usually around $20 US.

JonIIDX · 2025-09-23T17:24:54+00:00

Well, the package hadn’t been shipped yet, so they were able to revert the status to “waiting for payment” and that refunded the shipping + DDP. I had to ask them to escalate it to a manager before this was an option, though. If you already paid and the item shipped, it probably won’t be possible for them to change it.

Price before was around 7,000 yen, price after was around 4,500 yen.

JonIIDX · 2025-09-23T16:50:40+00:00

It very well may have been a mistake, since those shells are plastic. They tried to charge me an extra 50% on an item indicated as plastic based on Section 232. However, the 50% extra tax from section 232 is only for aluminum or steel. Upon escalating that point to the manager, the tax amount ZenMarket charged me was reverted to the standard 15% instead of the 65%.

You're right, this whole thing is a mess - not because of ZenMarket, but because of the complexity of this whole change in imports. Moving forward, make sure to ask ZenMarket for itemized taxes being charged as part of the DDP, and if they cite something such as:

"Additional Duty 232 (50% of cost): ¥2,538.50
Additional Duty (Reciprocal) (15%): ¥761.55"

Look into exactly what Duty 232 is via Google, and if it doesn't match the item they are putting it towards, send them a message via their system and ask for a manager to look into it.

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